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- Tasks: Lead post-completion support and manage defects for clients and tenants.
- Company: Join a growing contractor delivering top-notch projects across London and the South East.
- Benefits: Enjoy a dynamic work environment with opportunities for site management experience.
- Why this job: Be the key contact for clients, ensuring satisfaction and smooth transitions post-handover.
- Qualifications: Experience in aftercare or site management is essential; strong communication skills required.
- Other info: Must be site compliant with valid certifications and comfortable working across Greater London.
The predicted salary is between 42000 - 84000 £ per year.
A growing main contractor delivering high-quality industrial, commercial, and mixed-use projects across London and the South East is seeking an experienced Aftercare Manager to lead post-completion support across its live project portfolio. The role is pivotal in ensuring a seamless handover and defects management experience for both clients and tenants—while also being site-certified to cover Site Manager duties during holidays or short-term absences . Key Responsibilities Act as the primary point of contact for all aftercare, defects and snagging queries from clients and tenants post-handover Coordinate subcontractor callouts and ensure timely resolution of all issues within the defects liability period Carry out post-completion inspections and follow-up snagging Maintain accurate logs of outstanding and completed defects using tracking systems Build strong relationships with end-users, landlords, and project stakeholders to ensure satisfaction Represent the contractor professionally during tenant move-ins and practical completions Provide site cover during holiday periods, stepping in as acting Site Manager when needed Requirements Proven experience in aftercare, handover, or site management on commercial/industrial projects Strong communication skills with a confident, client-facing manner Highly organised and self-directed; able to track multiple issues across multiple sites Capable of managing subcontractors and chasing resolutions independently Fully site compliant with valid: SMSTS CSCS Card First Aid Comfortable working across Greater London and the South East Working knowledge of Microsoft Excel, snagging software Ref: 3906JR41bf1e1f-b16b-4260-a40a-17c77a06fd15
After Care Manager employer: Thomas Gray
Contact Detail:
Thomas Gray Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Care Manager
✨Tip Number 1
Familiarise yourself with the specific projects that the contractor has completed in the past. Understanding their portfolio will help you speak confidently about how your experience aligns with their work during any discussions.
✨Tip Number 2
Network with professionals in the construction industry, especially those who have worked with the contractor or in similar roles. Building connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed aftercare and defects in previous roles. Highlighting your problem-solving skills and ability to maintain client satisfaction will set you apart.
✨Tip Number 4
Stay updated on the latest trends and technologies in aftercare management and snagging software. Demonstrating your knowledge of current tools and practices can show your commitment to excellence in the role.
We think you need these skills to ace After Care Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in aftercare, handover, or site management. Use specific examples from previous roles that demonstrate your ability to manage defects and client relationships effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong communication skills and client-facing experience. Mention your familiarity with managing subcontractors and tracking issues across multiple sites, as these are key aspects of the role.
Highlight Relevant Qualifications: Ensure you mention your valid SMSTS, CSCS Card, and First Aid certification in your application. These qualifications are essential for the After Care Manager position and should be easily visible.
Showcase Your Organisational Skills: In your application, provide examples of how you've successfully managed multiple issues across various projects. This will demonstrate your organisational skills and ability to work independently, which are crucial for this role.
How to prepare for a job interview at Thomas Gray
✨Showcase Your Experience
Be prepared to discuss your previous roles in aftercare, handover, or site management. Highlight specific projects where you successfully managed defects and client relationships, as this will demonstrate your capability for the role.
✨Demonstrate Strong Communication Skills
Since the role requires a confident, client-facing manner, practice articulating your thoughts clearly. Use examples from past experiences where effective communication led to successful outcomes with clients or stakeholders.
✨Prepare for Scenario Questions
Anticipate questions about how you would handle specific aftercare situations, such as managing subcontractor callouts or resolving defects. Think through your approach and be ready to explain your problem-solving process.
✨Familiarise Yourself with Relevant Software
As the job mentions the use of snagging software and Microsoft Excel, brush up on these tools. Being able to discuss your proficiency with them can set you apart and show that you're ready to hit the ground running.
