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- Tasks: Lead a team to resolve homeowner issues and ensure top-notch customer service.
- Company: Join a dynamic company committed to quality and customer satisfaction.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Be part of a team that values collaboration and excellence.
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: Experience in customer service management and strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
The Customer Service Manager is responsible for leading and supporting the Customer Service Coordinators to ensure all homeowner issues and defects are resolved efficiently in line with the company’s Fix in 30 commitment and NHQC standards. This role plays a key part in maintaining a consistent, high-quality experience by managing day-to-day operations, driving performance, and supporting the Director of Customer Service in achieving departmental objectives. The Customer Service Manager will also be responsible for processing and managing all departmental invoices, ensuring timely approvals, and awareness of departmental spend.
Key Responsibilities
- Line Management of the Customer Service Coordinators
- Hold bi-weekly meetings and 1:1 with the Coordinators
- Oversee the effective management of Salesforce
- Process all supplier and contractor invoices each month, maintaining oversight of contract charges and departmental expenditure to ensure cost control
- Support coordinators with customer escalations before reaching the Director of Customer Service
Customer Service Office Manager in Surrey employer: Thomas Gray Ltd
Contact Detail:
Thomas Gray Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Office Manager in Surrey
✨Tip Number 1
Network like a pro! Reach out to current employees in the company you're eyeing, especially those in customer service roles. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service management. Think about how you’d handle escalations or improve team performance – we want to see your problem-solving skills shine!
✨Tip Number 3
Showcase your leadership style! During interviews, share examples of how you've successfully managed teams or resolved conflicts. We love to hear about your hands-on experience and how you drive results.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can keep you top of mind. Plus, it shows your enthusiasm for the position!
We think you need these skills to ace Customer Service Office Manager in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Office Manager role. Highlight any relevant leadership experience and your ability to manage teams effectively.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've resolved customer issues or improved service quality in previous roles.
Showcase Your Organisational Skills: Since this role involves managing invoices and departmental spend, be sure to mention any experience you have with financial oversight or budget management. We love candidates who can keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Thomas Gray Ltd
✨Know Your Stuff
Make sure you understand the key responsibilities of a Customer Service Office Manager. Familiarise yourself with the company's Fix in 30 commitment and NHQC standards. This will show that you're not just interested in the role, but that you’re also prepared to uphold their values.
✨Showcase Your Leadership Skills
Since this role involves managing Customer Service Coordinators, be ready to discuss your leadership style. Prepare examples of how you've successfully led teams in the past, especially in resolving customer issues or driving performance. This will demonstrate your capability to manage and inspire others.
✨Be Ready for Scenario Questions
Expect questions about how you would handle specific customer escalations or manage departmental expenditure. Think through potential scenarios beforehand and outline your thought process. This will help you articulate your problem-solving skills effectively during the interview.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the current challenges the team faces or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.