At a Glance
- Tasks: Manage reception duties, provide excellent service, and support office operations.
- Company: Join Thomas Franks, a fresh food catering business focused on excellence and individuality.
- Benefits: Enjoy free meals, discounts, enhanced leave, and career progression opportunities.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
- Why this job: Be the face of our company and make a real impact in a vibrant environment.
- Qualifications: Experience in reception or office support, with strong communication skills.
The predicted salary is between 31808 - 38876 £ per year.
Contract: Full Time , Permanent
Salary: £ 21149.44 per annum
Hours: 32 per week
A stunning B&I location in Rooksley, Milton Keynes.
Catering from approximately 100 people daily.
We offer breakfast, lunch and a coffee bar and some hospitality.
The role is a Monday to Thursday operation with additional benefit of free parking on site.
- Shift patterns: Mon-Thurs 9.30 to 16.30 & Fri 9.30 to 16.00
- We are currently recruiting for a
- Facilities Receptionist for one of our fabulous clients in
Milton Keynes.
The Facilities Receptionist is responsible for managing administrative tasks and office duties to ensure smooth operations across various locations.
The role involves providing excellent service to employees and visitors, maintaining facilities, ensuring compliance with health and safety regulations, and supporting various office functions.
Key Responsibilities
Reception Duties
- Represent and uphold client values in all interactions. Follow agreed protocol regarding visitors.
- Staff, the reception area and provide excellent service to employees and visitors.
- Assist visitors with signing in and out.
- Handle incoming and outgoing mail and deliveries.
- Unpack and sort deliveries (Semi-heavy lifting can occur)
- Ensure the reception area and meeting rooms are tidy and presentable.
- Closing reception at the end of the day.
Administrative Support
- Order and manage office supplies.
- Keeping FM Knowledge base up to date
- Keeping all documentation always updated.
- Create Purchase Orders and supplier accounts for FM purchases and handle invoices.
- Place stationary orders as required and ensure cupboards and meeting room areas are regularly replenished
- Ensure First Aid boxes are replenished, in date and stock ordered as required
- Ad hoc non IT related meeting room support
Facilities Management
- Conduct daily office checks to ensure cleanliness and high standards.
- Handling new starter and leaver processes.
- Support the Facilities Manager with various tasks.
Event and Meeting Preparations
- Book in-house and external events on booking system.
- Order food and beverages for meetings and events and assist with any associated paperwork tasks such as supporting documents to Finance, putting out menus, allergy information.
- Assist with meeting room setups and report any technical issues.
Physical Security
- Create and manage ID cards for employees, consultants, and suppliers.
- Follow the internal physical security requirements.
Health & Safety
- Act as a fire marshal and first aider.
- Record and document any accidents or incidents.
- Maintain health and safety compliance and training.
- Conduct regular checks on first aid supplies and equipment.
- Collect and document data for annual carbon footprint reporting.
Communication
- Communicate office updates and info in our Intranet, per email and on internal presentations.
- Create and post the Office Facilities newsletter.
Additional Responsibilities
- Conducting daily reception cleanliness checks and ensuring maintenance issues are addressed.
- Assist with new starter site tours and induction process
- Handling semi-heavy lifting tasks.
- Conducting weekly facilities inspections such as Planned Preventive Maintenance & Cleaning
- Assist the Facilities Manager will various tasks relating to the non-Hub locations.
- Record first aiders and fire wardens on site on a daily basis in line with hybrid working (easily accessible to call upon if needed)
- Cover facilitiies manager when needed
Your experience
- Experience from working with Facility Management
- Experience from working in a reception and/or as an Office Assistant before
- Previous experience from similar duties
- Experience from working with service.
- Previous experience from working with events, planning and execution.
- Wider wallet scheme (discounts at major retailers, restaurants, gyms etc).
- Free meals on duty
- Volunteers leave - up to one day per year.
- Enhanced maternity, paternity and adoptive leave.
- Cycle to work scheme.
- Recommend a friend bonus.
- Unrivalled individual training and development.
- Well established apprenticeship programme.
- Team & company social events.
- Employee assistance programme.
- Excellent career progression within a leading independent contract caterer.
About us
Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style.
We are unique in every approach and our clients, and our people are paramount to our daily success.
All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role.
Diversity and Inclusion at Thomas Franks
We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life.
#J-18808-Ljbffr
Receptionist - Monday to Friday in Milton Keynes employer: Thomas Franks
Thomas Franks is an exceptional employer located in the picturesque village of Hook Norton, Oxfordshire, offering a supportive and inclusive work culture that prioritises employee growth and development. With flexible working arrangements, comprehensive benefits including a wider wallet scheme and enhanced family leave, and a commitment to diversity, we empower our team members to thrive both personally and professionally in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Monday to Friday in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Thomas Franks. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Thomas Franks before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist - Monday to Friday in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Thomas Franks:Your cover letter is your chance to shine! Tell us why you want to work at Thomas Franks specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Thomas Franks!
How to prepare for a job interview at Thomas Franks
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
