At a Glance
- Tasks: Lead operations and ensure top-notch food standards in a vibrant catering environment.
- Company: Join Thomas Franks, a unique and passionate fresh food catering business.
- Benefits: Enjoy discounts, free meals, enhanced leave, and excellent career progression.
- Other info: Diversity and inclusion are at our core; we welcome all backgrounds.
- Why this job: Make a real impact in the catering industry while building strong relationships.
- Qualifications: Experience in contract catering and exceptional operational management skills required.
The predicted salary is between 50000 - 50000 £ per year.
Contract: Full Time, Permanent
Salary: 50,000 per annum
Hours: 40 per week
Our head offices are based in the beautiful village of Hook Norton near Banbury. Here you will find our teams of finance, HR, purchasing, marketing & creative that support all of our locations across the Thomas Franks family. There is ample parking space available when visiting. This is a Term time role, 44 weeks including 5.6 holiday.
We are looking for an Operations Manager with a passion for food and creating and maintaining the highest quality food standards. The role will focus on high calibre contracts working with our clients within London. The successful candidate will enjoy working with people and creating great relationships with clients, managers and team members. They will enjoy supporting and developing excellence, adding value to all that they do, delivering on target financially, and leaving a positive footprint every day.
The successful applicant will have proven previous experience of working at an operational level within the contract catering or hospitality industry for clients with exceptional standards and will be keen to work as part of our exceptional leadership team. As Operations Manager, you will have full accountability for the P&L, business development strategy and people management & development for the Operational Division in your area. You will employ a commercial focus delivering fantastic customer service and outstanding food and will develop a positive and motivating culture. The role will support the Regional Director and the division will cover a leading and exclusive client base, with exceptional and consistent standards.
Candidate requirements:
- Passion and knowledge of great contemporary fresh food and service
- Experience of delivering exceptional senior management operations in a contract catering environment for a range of senior clients with exceptional standards
- The ability to build strong, professional relationships with internal and external individuals, service providers, suppliers, and businesses
- Strong motivation skills with a lead by example approach
- Outstanding financial management skills - commercial and fixed price
- An appreciation of innovative marketing and merchandising skills which can be delivered by our Creativity Team
- HR best practice and retail skills
- The right to work permanently in the UK
- Able to undertake an enhanced DBS and provide references covering full 5 years and overseas police checks
- Have proven experience in the area of compliance
- Excellent listening, written and verbal communication skills (in English) and able to articulate and communicate effectively at all levels
- Knowledge of office management systems
- Outstanding organisational, analytical and time management skills and ability to create effective processes and procedures
- A team player, but able to work autonomously and remotely
- Experience of working in a multi-site/mobile/remote capacity
Benefits:
- Wider wallet scheme (discounts at major retailers, restaurants, gyms etc)
- Free meals on duty
- Volunteers leave - up to one day per year
- Enhanced maternity, paternity and adoptive leave
- Cycle to work scheme
- Recommend a friend bonus
- Unrivalled individual training and development
- Well established apprenticeship programme
- Team & company social events
- Employee assistance programme
- Workplace pension
- Excellent career progression within a leading independent contract caterer
About us:
Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success.
Disclaimer:
All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role. An enhanced DBS, Identity & reference checks (covering the last five years) will form part of the selection process. As an organisation using the Disclosure Barring Service (DBS) Disclosure service to assess applicants' suitability for positions of trust, Thomas Franks Ltd complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. We are committed to safeguarding the welfare of children and undertake not to discriminate unfairly against any subject of a Disclosure based on conviction or other information revealed. However, for any post in a school please be aware that any application is exempt from the Rehabilitation of Offenders Act 1974 and as such any criminal conviction, caution or bind-over must be declared.
Diversity and Inclusion at Thomas Franks:
We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life.
Operations Manager - Term Time - London employer: Thomas Franks
At Thomas Franks, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values creativity and teamwork. Located in the picturesque setting of Sunninghill near Ascot, our Chef De Partie role provides not only competitive benefits such as free meals on duty and a cycle to work scheme but also unrivalled training and development opportunities to help you grow in your culinary career. Join us in delivering excellence in catering for our students and teachers while enjoying a supportive environment that champions diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Term Time - London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Thomas Franks. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Thomas Franks
Don't be shy about reaching out to Thomas Franks directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager - Term Time - London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Thomas Franks and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Thomas Franks
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
