At a Glance
- Tasks: Lead operations in a dynamic catering environment, ensuring top-notch food quality and client satisfaction.
- Company: Join Scotland's leading ethical caterer, known for its commitment to fresh, local produce.
- Benefits: Enjoy discounts, free meals, enhanced leave, and excellent career progression opportunities.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
- Why this job: Make a real impact in the culinary world while building strong relationships with clients and teams.
- Qualifications: Experience in contract catering and exceptional operational management skills required.
The predicted salary is between 50000 - 50000 £ per year.
Contract: Full Time, Permanent
Salary: £50,000 per annum
Hours: 40 per week
As Scotland’s leading ethical, family‑owned caterer, we take immense pride in our commitment to ‘Intrinsically Independent’ principles. Our culinary teams at Thomas Franks Scotland immerse themselves in the bounty of Scottish produce, crafting menus that not only satisfy the palate but also celebrate the distinctive flavours of this magnificent land.
We are looking for an Operations Manager with a passion for food and creating and maintaining the highest quality food standards. The role will be focusing on high calibre contracts working with our clients within the Scotland region. The successful candidate will enjoy working with people and creating great relationships with clients, managers and team members. They will enjoy supporting and developing excellence, adding value to all that they do, delivering on target financially, and leaving a positive footprint every day.
The successful applicant will have proven previous experience of working at an operational level within the contract catering or hospitality industry for clients with exceptional standards and will be keen to work as part of our exceptional leadership team. As Operations Manager, you will have full accountability for the P&L, business development strategy and people management & development for the Operational Division in your area. You will employ a commercial focus delivering fantastic customer service and outstanding food and will develop a positive and motivating culture. The role will be to support the Regional Director and the division will cover a leading and exclusive client base, with exceptional and consistent standards.
Candidate requirements:
- Passion and knowledge of great contemporary fresh food and service
- Experience of delivering exceptional senior management operations in a contract catering environment for a range of senior clients with exceptional standards
- The ability to build strong, professional relationships with internal and external individuals, service providers, suppliers, and businesses
- Strong motivation skills with a lead by example approach
- Outstanding financial management skills - commercial and fixed price
- An appreciation of innovative marketing and merchandising skills which can be delivered by our Creativity Team
- HR best practice and retail skills
- The right to work permanently in the UK
- Able to undertake an enhanced DBS and provide references covering full 5 years and overseas police checks
- Have proven experience in the area of compliance
- Excellent listening, written and verbal communication skills (in English) and able to articulate and communicate effectively at all levels
- Knowledge of office management systems
- Outstanding organisational, analytical and time management skills and ability to create effective processes and procedures
- A team player, but able to work autonomously and remotely
- Experience of working in a multi‑site/mobile/remote capacity
Benefits:
- Wider wallet scheme (discounts at major retailers, restaurants, gyms etc)
- Free meals on duty
- Volunteers leave – up to one day per year
- Enhanced maternity, paternity and adoptive leave
- Cycle to work scheme
- Recommend a friend bonus
- Unrivalled individual training and development
- Well established apprenticeship programme
- Team & company social events
- Employee assistance programme
- Workplace pension
- Excellent career progression within a leading independent contract caterer
About us:
Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success.
Diversity and Inclusion at Thomas Franks:
We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under‑represented, because we believe greater diversity leads to exceptional results and provides a better working life.
Strategic Operations Manager, Scottish Contract Catering employer: Thomas Franks Ltd
At Thomas Franks Scotland, we pride ourselves on being an ethical, family-owned caterer that champions the use of local Scottish produce while fostering a vibrant and inclusive work culture. As a Strategic Operations Manager, you will benefit from unrivalled training and development opportunities, a supportive team environment, and a range of employee perks including free meals and a cycle to work scheme, all while contributing to our commitment to excellence in food service. Join us in making a positive impact every day as part of a company that values its people and their growth.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Operations Manager, Scottish Contract Catering
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Since Thomas Franks prides itself on ethical practices and quality, think about how your own values align with theirs. Be ready to share examples of how you've maintained high standards in your previous roles.
✨Tip Number 3
Showcase your passion for food and service during interviews. Talk about your experiences in the contract catering or hospitality industry, and how you’ve built strong relationships with clients and teams. Let your enthusiasm shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Thomas Franks. Good luck!
We think you need these skills to ace Strategic Operations Manager, Scottish Contract Catering
Some tips for your application 🫡
Show Your Passion for Food:When writing your application, let your love for food shine through! Share any experiences or stories that highlight your passion for culinary excellence and how it aligns with our values at Thomas Franks.
Tailor Your Experience:Make sure to highlight your previous experience in contract catering or hospitality. We want to see how your background fits with the high standards we uphold, so be specific about your achievements and responsibilities.
Build Relationships:Since this role is all about creating great relationships, mention any relevant experiences where you’ve successfully built strong connections with clients or team members. It’s all about teamwork and collaboration!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Thomas Franks!
How to prepare for a job interview at Thomas Franks Ltd
✨Know Your Culinary Stuff
Make sure you brush up on your knowledge of contemporary fresh food and service. Be ready to discuss how you can maintain high food standards and what innovative ideas you might bring to the table. This role is all about passion for food, so let that shine through!
✨Showcase Your People Skills
Since this position involves building strong relationships with clients and team members, prepare examples of how you've successfully managed teams or developed client relationships in the past. Highlight your ability to motivate others and create a positive culture.
✨Demonstrate Financial Acumen
As you'll be accountable for P&L and financial management, come prepared to discuss your experience with budgeting and financial strategies. Think of specific instances where you’ve delivered on financial targets and how you can add value in this area.
✨Be Ready for Compliance Questions
Given the importance of compliance in this role, review your understanding of HR best practices and any relevant regulations. Be prepared to share your experience in ensuring compliance and how you’ve handled challenges in this area before.
