Executive Chef Manager in Ipswich

A day and boarding co-educational school for pupils from nursery to Sixth form in Ipswich, Suffolk. Catering for 500 students and teachers daily, we offer a core feeding of breakfast, lunch, supper, internal and external hospitality. This 52-week year operation runs 7 days a week, so working patterns are 5 out of 7 days. Additional benefit: free parking on site.

This role works closely with the catering team and the operations manager to ensure high-standard day-to-day catering and hospitality. You will be experienced in a similar role and manage the financial budget for the location.

• Lead the catering team with day-to-day production and service of member and staff dining facilities across the site, and liaise with the centre in delivering internal or external hospitality events.
• Deliver both the client-agreed budget and the company annual budget.
• Develop and implement the members and staff dining and hospitality facilities across the site, ensuring the quality of food and level of customer service, presentation of the dining and service areas, etc., are maintained to the agreed standards.
• Prepare, comment and report upon the monthly and annual P&L operating statements for Thomas Franks.
• Develop each area of the catering offer in line with client expectations, budgetary constraints and agreed offer development plans.
• Be responsible for the day-to-day operations of all catering facilities throughout the year, working in line with the requirements of the business.
• Assist in the process of change in the departments through setting standards and motivating staff to deliver them.
• Liaise with members and client via customer interaction and relevant member forums to ensure requirements are met at all times.
• Deliver food services operations as directed by the operations manager, including members/staff dining and any internal and external hospitality.
• Create and nurture an environment that emphasises motivation, empowerment, teamwork and a passion for service.
• Provide excellent food and customer service, responding quickly and proactively to customers’ needs.
• Develop the food offer in line with current market trends and the standards outlined in Thomas Franks company values.
• Ensure age-appropriate food is available in all locations throughout the dining period, ensuring all special dietary requirements of members are adhered to at all times.
• Establish and maintain open, collaborative relationships with all departments and ensure all team members do the same.
• Ensure compliance with all Thomas Franks food & beverage policies, standards and procedures by training, supervising, follow-up and hands-on management.
• Maintain and develop service standards in all dining areas, including cleanliness and presentation of the room.
• Have full knowledge of the clients safeguarding, health & safety, fire and accident reporting procedures.
• Carry out effective induction, review and development plans for staff within the areas managed and maintain appropriate records.
• Support any rehabilitation activity as required by the centre in support of open days and centre delivery requirements.
• Undertake any reasonable duties that may be required relating to the effective operation and development of commercial areas as directed by the operations manager.

• Proven experience of delivering excellent food standards.
• Hands-on catering manager leading the team in food production and service.
• Proven ability to communicate with clients and deliver agreed objectives and goals.
• Competent computer skills, knowledge of computer software, internet browsers, etc.
• High level of communication – reading, writing, oral and listening.
• Customer and personal service skills, proven track record of customer service achievements.
• Ability to work as part of a team.
• Analytical/critical thinking, ability to gather and organise information using logical and systematic processes.
• Excellent interpersonal skills.
• Proven ability to manage a team and achieve high performance through motivation.
• Strong customer service ethos.
• Must have the flexibility to work to the needs of the business.

• Ability to demonstrate a good understanding and use of verbal English.
• Ability to demonstrate a good standard of written English and reading skills.
• Similar experience of customer and/or food preparation environment is essential.
• Hold a recognised cooking qualification such as City & Guild 706/1 & 2 or equivalent.
• Hold a level 3 food hygiene qualification.

Thomas Franks is a founder-led, fresh-food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success.

• Wider wallet scheme (discounts at major retailers, restaurants, gyms etc).
• Free meals on duty.
• Volunteer leave – up to one day per year.
• Enhanced maternity, paternity and adoptive leave.
• Cycle to work scheme.
• Recommend a friend bonus.
• Unrivalled individual training and development.
• Well-established apprenticeship programme.
• Team & company social events.
• Employee assistance programme.
• Workplace pension.
• Excellent career progression within a leading independent contract caterer.