At a Glance
- Tasks: Lead a dynamic front-of-house team and ensure exceptional hospitality service.
- Company: Join Thomas Franks, a passionate catering business focused on excellence.
- Benefits: Enjoy free meals, discounts, and excellent career progression opportunities.
- Other info: Be part of a diverse team that values individuality and growth.
- Why this job: Make a real impact in a vibrant school environment while developing your leadership skills.
- Qualifications: Experience in fast-paced hospitality and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
- Contract: Full Time , Permanent Salary: 27339 Hours: 37.5 per week
- A co-educational private day and boarding school in the village of
Kimbolton, Cambridgeshire .
Catering for about 1200 students and teachers daily.
We offer a core feeding of Breakfast, Lunch and Dinner with a good amount of hospitality throughout the year.
The location is split between the senior school and Prep school down the road.
This is a 7 day a week operation so work patterns would be 5 over 7 days.
At Thomas Franks, we are fanatical about food, exceptional service, and delivering individuality, passion, and style.
The Hospitality Supervisor plays a key role in leading the front-of-house team, overseeing day-to-day hospitality operations, and ensuring our customers receive outstanding service.
You will be responsible for upholding brand standards, managing food safety compliance, controlling wastage, and ensuring that high-end hospitality events run seamlessly.
Key Responsibilities
- Hospitality & Service Delivery
- Events
Management: Collaborate with the Management Team to plan, set up, execute, and clear down special functions, school events, and high-end hospitality offerings.
- Maintain an annual events-focused calendar with staffing overtime requirements
- Kalpna- Full oversight and management of the onsite booking system.
- Operational
Oversight: Lead the daily front-of-house and hospitality operations, ensuring service and presentation areas are kept to an exceptional standard.
And assume the role of duty manager in rotation with the management team.
- Hands-on Support: Actively support the team on the floor by serving customers, replenishing stocks, and ensuring prompt clear-down. This will include Core Lunch Service rotation.
- Quality Control: Ensure all food and beverages served meet strict company presentation and quality standards, while actively managing and controlling food wastage.
- Compliance, Health & Safety
- Safety Standards: Enforce strict adherence to UK Food Hygiene laws, Thomas Franks Health & Safety policies, and allergen control procedures.
- Due Diligence: Ensure all daily and weekly due diligence paperwork, temperature checks, and cleaning schedules are completed accurately.
- Dietary Awareness: Maintain an advanced understanding of special dietary requirements and allergen awareness to safeguard customers and pupils.
- Team Leadership & Development
- Supervision & Mentorship: Motivate, empower, and delegate daily tasks to front-of-house assistants, creating a cohesive and supportive team environment.
- Standards
Training: Assist in training and mentoring staff on Standard Operating Procedures (SOPs), customer service etiquette, and site-specific tasks, ensuring the team wears the appropriate uniform proudly.
- Core Skills & Competencies Required
- Will have to go through an Enhanced DBS Check
- Must have a Full Manual Driving UK Valid License
- Experience: Proven experience working as a supervisor or experienced assistant within a fast-paced, high-volume catering or hospitality environment (independent school or B&I sector preferred).
- Technical Skills: Must have strong computer literacy and be comfortable managing an email account and dealing with customer queries.
- Leadership: Excellent team player with natural leadership abilities, strong organisational skills, and meticulous attention to detail.
- Communication: Fluent in verbal and written English with excellent interpersonal and customer service skills.
- Qualifications: Possession of (or willingness to work toward) a Level 2 Food Hygiene and a Level 2 Health & Safety qualification.
Benefits
- Wider wallet scheme (discounts at major retailers, restaurants, gyms etc).
- Free meals on duty
- Volunteers leave – up to one day per year.
- Enhanced maternity, paternity and adoptive leave.
- Cycle to work scheme.
- Recommend a friend bonus.
- Unrivalled individual training and development.
- Well established apprenticeship programme.
- Team & company social events.
- Employee assistance programme.
- Workplace pension.
- Excellent career progression within a leading independent contract caterer.
About us
Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style.
We are unique in every approach and our clients, and our people are paramount to our daily success.
Disclaimer
All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role.
An enhanced DBS, Identity & reference checks (covering the last five years) will form part of the selection process.
As an organisation using the Disclosure Barring Service (DBS) Disclosure service to assess applicants' suitability for positions of trust, Thomas Franks Ltd complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly.
We are committed to safeguarding the welfare of children and undertake not to discriminate unfairly against any subject of a Disclosure based on conviction or other information revealed.
However, for any post in a school please be aware that any application is exempt from the Rehabilitation of Offenders Act 1974 and as such any criminal conviction, caution or bind-over must be declared.
Diversity and Inclusion at Thomas Franks
We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life.
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Hospitality Supervisor in Huntingdon employer: Thomas Franks Ltd
Join our vibrant independent day and boarding school in Ackworth, where as a Food Service Assistant, you'll be part of a dedicated team catering to 750 students and staff daily. We pride ourselves on a supportive work culture that values employee growth through unrivalled training opportunities, enhanced leave policies, and social events, all while enjoying benefits like free meals on duty and discounts at major retailers. With a commitment to excellence and a focus on professional development, this is an excellent opportunity for those seeking meaningful and rewarding employment in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Supervisor in Huntingdon
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Thomas Franks Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Thomas Franks Ltd
Don't be shy about reaching out to Thomas Franks Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Supervisor in Huntingdon
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Thomas Franks Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Thomas Franks Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
