Learning & Development Facilitator in Hook Norton

Contract: Full Time, Permanent

Salary: £32,000 per annum

Hours: 40 per week

Our head offices are based in the beautiful village of Hook Norton near Banbury. Here you will find our teams of finance, HR, purchasing, marketing & creative that support all of our locations across the Thomas Franks family. There is ample parking space available when visiting.

We are looking for an experienced and talented Learning & Development Facilitator to join our growing team at our Head Offices in Hook Norton to create and facilitate training, learning and development events within the business in response to business strategy and training needs.

General Responsibilities:

• Deliver an annual cycle of training programs that are aligned with the organisation’s objectives and have a strong understanding of what these are.
• Liaise with leaders and team members across the business regarding training and development plans.
• Seek to understand the training needs of the business through informal discussion, observation and building good rapport with all team members within the business.
• Embrace and facilitate different approaches to development, including e-learning, mentoring or coaching.
• Have an awareness of the allocated budget and an ability to find solutions in order to implement the required training.
• Design learning and development opportunities for all employees (e.g., customer service, values).
• Attend and represent L&D at regional meetings and events.
• Manage the administration and coordination of training and learning events.
• Work closely with other departments to deliver quality training across the business.
• Support and liaise with team members to develop their own career pathways.
• Attend team operational meetings and events several times a month.
• Promote and support apprenticeships across the business.

Key personal skills and attributes:

• Organised and driven.
• Excellent verbal and written communication skills.
• Team working abilities, listening skills, ability to work on own initiative.
• Ability to communicate with the Senior Management Team regarding L&D opportunities within the business.
• Facilitate multiple projects and deadlines effectively.
• Reliable, honest and able to demonstrate an open attentive approach to customer service to our internal and external customers.
• Willingness to develop L&D skills to create more innovative L&D events.
• Competent skills in the Microsoft suite including Excel, Word, PowerPoint, Teams and Outlook.
• Experience in training or teaching events.
• Working in a fast‑paced environment.
• Has a valid driver's licence and car.

Benefits:

• Wider wallet scheme (discounts at major retailers, restaurants, gyms etc).
• Volunteer leave – up to one day per year.
• Enhanced maternity, paternity and adoptive leave.
• Cycle to work scheme.
• Friend referral bonus.
• Unrivalled individual training and development.
• Well‑established apprenticeship programme.
• Team & company social events.
• Employee assistance programme.
• Excellent career progression within a leading independent contract caterer.

Disclaimer: All applicants must demonstrate the Right to Work in the UK to be considered for this role. An enhanced DBS, identity, and reference checks (covering the last five years) will form part of the selection process. As an organisation using the Disclosure Barring Service (DBS) to assess applicants’ suitability for positions of trust, Thomas Franks Ltd complies fully with the DBS Code of Practice and treats all applicants fairly. We are committed to safeguarding the welfare of children and do not discriminate unfairly based on any disclosure.

Diversity and Inclusion: We actively encourage applications from candidates from diverse backgrounds and are committed to creating an inclusive culture.