At a Glance
- Tasks: Lead a vibrant team in managing catering services for match days and events.
- Company: Join Thomas Franks, a fresh food catering business with a passion for excellence.
- Benefits: Enjoy discounts, free meals, enhanced leave, and excellent career progression.
- Other info: Diversity is valued; we encourage applications from all backgrounds.
- Why this job: Be part of a quirky, trendy environment where your leadership can shine.
- Qualifications: Experience in high-end catering and strong customer service skills required.
The predicted salary is between 45000 - 45000 £ per year.
High Wycombe
A professional association football club based in the town of High Wycombe, Buckinghamshire and the team competes in League One.
Catering for about 10,000 people on match days.
Lots of F&B Outlets and about 20 Private Boxes.
This location operates 7 days a week.
We are looking for a talented General Manager to lead the team at one of our fantastic locations in High Wycombe.
You will have previous experience of working as a Deputy General Manager at a small Stadium or High end events venues.
The ideal candidate will need to be quirky, trendy and have a really bubbly friendly personality.
Key Responsibilities
- To manage a team providing breakfast, lunch, retail, grab & go & hospitality
- To ensure company bookwork is completed accurately and on time.
- To develop each area of the catering offer in line with client expectations/budgetary constraints and agreed offer development plans.
- To be responsible for the day-to-day operations of all catering facilities throughout the year working in line with the requirements of the business.
- To provide excellent food and customer service and respond quickly and proactively to customers needs
- To develop the food offer in line with current market trends and to the standards outlined in the Thomas Franks company values
- To ensure age appropriate food is available in all locations throughout the dining period ensuring all special dietary requirements of pupils are adhered to at all times.
- To hold regular team meetings.
- To train and develop the team.
- To prepare month end accounts and reports for our client.
- To complete monthly audits. Ensuring company food standards is adhered to and wastage controlled.
- Ensuring all Food Hygiene and Health & Safety policies and allergen control procedures are followed.
- You Will Have The Following Skills
- A genuine interest in food & excellent customer service skills
- Excellent client relationship skills
- An all-round team player and leader
- An organised Manager with attention to detail
- Sound financial understanding
- Multi Location Management - a current group manager
- Experience within high end B&I or independent education contract catering (if you have hotel experience as well then that's even better!)
Benefits
- Wider wallet scheme (discounts at major retailers, restaurants, gyms etc).
- Free meals on duty
- Volunteers leave – up to one day per year.
- Enhanced maternity, paternity and adoptive leave.
- Cycle to work scheme.
- Recommend a friend bonus.
- Unrivalled individual training and development.
- Well established apprenticeship programme.
- Team & company social events.
- Employee assistance programme.
- Workplace pension.
- Excellent career progression within a leading independent contract caterer.
About Us
Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style.
We are unique in every approach and our clients, and our people are paramount to our daily success.
All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role.
Diversity and Inclusion at Thomas Franks
We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life.
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StudySmarter Expert Advice🤫
We think this is how you could land General Manager in High Wycombe
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Thomas Franks Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Thomas Franks Ltd
Don't be shy about reaching out to Thomas Franks Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager in High Wycombe
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Thomas Franks Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Thomas Franks Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
