Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team in providing exceptional food and hospitality services.
- Company: Join Thomas Franks Ltd, a fresh food catering business with a passion for excellence.
- Benefits: Enjoy discounts, free meals, enhanced leave, and excellent career progression.
- Why this job: Make a real impact in a vibrant co-working community while developing your leadership skills.
- Qualifications: Experience in high-end catering and strong customer service skills are essential.
- Other info: Diversity is valued; we encourage applications from all backgrounds.
The predicted salary is between 42000 - 58000 £ per year.
Join to apply for the General Manager role at Thomas Franks Ltd.
Location: London
Contract: Full Time, Permanent
Salary: £50,000 per annum
Hours: 40 per week
A stunning B&I location in Shepherd's Bush for a new co‑working community for innovative businesses, catering for approximately 400 people daily. We offer breakfast and lunch and lots of high‑end hospitality and pop‑ups. The role is a Monday to Friday operation.
Key Responsibilities- To manage a team providing breakfast, lunch, retail, grab & go & hospitality.
- To ensure company bookwork is completed accurately and on time.
- To develop each area of the catering offer in line with client expectations/budgetary constraints and agreed offer development plans.
- To be responsible for the day-to-day operations of all catering facilities throughout the year working in line with the requirements of the business.
- To provide excellent food and customer service and respond quickly and proactively to customers' needs.
- To develop the food offer in line with current market trends and to the standards outlined in the Thomas Franks company values.
- To ensure age appropriate food is available in all locations throughout the dining period ensuring all special dietary requirements of pupils are adhered to at all times.
- To hold regular team meetings.
- To train and develop the team.
- To prepare month end accounts and reports for our client.
- To complete monthly audits.
- Ensuring company food standards are adhered to and wastage controlled.
- Ensuring all Food Hygiene and Health & Safety policies and allergen control procedures are followed.
- A genuine interest in food & excellent customer service skills.
- Excellent client relationship skills.
- An all‑round team player and leader.
- An organised Manager with attention to detail.
- Sound financial understanding.
- Multi Location Management - a current group manager.
- Experience within high end B&I or independent education contract catering (hotel experience is a plus).
- Wider wallet scheme (discounts at major retailers, restaurants, gyms etc).
- Free meals on duty.
- Volunteers leave - up to one day per year.
- Enhanced maternity, paternity and adoptive leave.
- Cycle to work scheme.
- Recommend a friend bonus.
- Unrivalled individual training and development.
- Well established apprenticeship programme.
- Team & company social events.
- Employee assistance programme.
- Workplace pension.
- Excellent career progression within a leading independent contract caterer.
About Us: Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success.
All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role.
Diversity and Inclusion at Thomas Franks: We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under‑represented, because we believe greater diversity leads to exceptional results and provides a better working life.
General Manager employer: Thomas Franks Ltd
Contact Detail:
Thomas Franks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage with potential employers on social media. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show them you’re not just another candidate; you’re genuinely interested in being part of their team. Tailor your responses to reflect their values and mission.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build your confidence. We can’t stress enough how important it is to articulate your experience and skills clearly and confidently.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. We believe this small gesture can set you apart from other candidates.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the General Manager role. Highlight your experience in high-end B&I or independent education contract catering, as well as your leadership abilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your genuine interest in food and customer service. Share specific examples of how you've successfully managed teams and operations in the past.
Showcase Your Financial Acumen: Since the role involves preparing month-end accounts and reports, be sure to mention any relevant financial experience. This will show us that you have the sound financial understanding we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Thomas Franks Ltd
✨Know Your Catering Stuff
Make sure you brush up on your knowledge of high-end catering and food trends. Be ready to discuss how you can elevate the dining experience at Thomas Franks, especially in a B&I setting. Show them you’re passionate about food and customer service!
✨Showcase Your Leadership Skills
As a General Manager, you'll be leading a team, so prepare examples of how you've successfully managed teams in the past. Think about times when you’ve trained staff or improved team dynamics. They want to see that you can inspire and develop others.
✨Financial Savvy is Key
Since the role involves managing budgets and preparing accounts, be ready to talk about your financial management experience. Bring specific examples of how you've handled budgets or improved profitability in previous roles. Numbers matter!
✨Emphasise Client Relationships
Thomas Franks values excellent client relationships, so think of instances where you've built strong connections with clients or stakeholders. Be prepared to discuss how you would maintain and enhance these relationships in your new role.