At a Glance
- Tasks: Help set up events, support guests, and assist with clean-up.
- Company: Join Thomas Franks Ltd, a vibrant team in Durham.
- Benefits: Flexible hours, dynamic work environment, and diverse events.
- Other info: Great opportunity to gain experience in the events industry.
- Why this job: Perfect for those who love events and enjoy working with people.
- Qualifications: Customer-friendly attitude; Health Safety and Food Hygiene Level 2 preferred.
The predicted salary is between 10 - 12 £ per hour.
Thomas Franks Ltd is seeking a customer-focused casual events assistant to join our team in Durham. Responsibilities include assisting with event setups, providing support to attendees, and participating in cleanup activities. You must be reliable, punctual, and capable of working collaboratively with other staff. Ideal candidates will have a customer-friendly attitude and preferably hold Health Safety and Food Hygiene Level 2 certificates. This position offers a dynamic work environment with a variety of events throughout the year.
Casual Events Assistant — Event Setup & Guest Support employer: Thomas Franks Ltd
Thomas Franks Ltd is an excellent employer, offering a vibrant and dynamic work environment in Durham where you can engage with a variety of events throughout the year. Our culture prioritises teamwork and customer service, providing opportunities for personal growth and development while ensuring a supportive atmosphere for all staff. Join us to be part of a company that values reliability and collaboration, making every event a memorable experience for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Events Assistant — Event Setup & Guest Support
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Thomas Franks Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Thomas Franks Ltd and let us see your personality shine through!
We think you need these skills to ace Casual Events Assistant — Event Setup & Guest Support
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Thomas Franks Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Thomas Franks Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Thomas Franks Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Thomas Franks Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Thomas Franks Ltd will surely appreciate.
