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- Tasks: Lead a dynamic catering team, ensuring top-notch food service and hospitality for students and staff.
- Company: Join Thomas Franks, a fresh food catering business known for excellence and individuality.
- Benefits: Enjoy perks like free meals, discounts, enhanced leave, and excellent career progression.
- Why this job: Be part of a vibrant culture that values teamwork, service, and personal development.
- Qualifications: Experience in catering management, strong communication skills, and a passion for customer service required.
- Other info: Flexible working hours during term time with great transport links.
The predicted salary is between 38000 - 52000 £ per year.
Job Description
Catering Manager Harrow Contract: Full Time, Permanent
Salary: £ 45,000 per annum
Hours: 40 per week
An academically selective private co-educational day school for pupils aged 3 to 18 in Harrow on the Hill, Greater London. Catering for just under 1000 students and teachers. We offer a core feeding of AM & PM break, Lunch and lots of hospitality. The location operates term time only and Monday to Friday. There are great transport links to this school.
We are looking for an experienced Catering Manager to lead the team at one of our fabulous locations in Harrow.
This role will be working closely with the catering team at the school, along with the operations manager to ensure that the day-to-day catering and hospitality is delivered to a high standard. You will be experienced in a similar role. Whilst ensuring all catering operations are executed well, you will also be able to manage the financial budget for the Harrow.
Job Summary:
- To lead the catering team with the day to day production & service of the member and staff dining facilities across the site, to liaise with the centre in the delivery internal or external hospitality events.
- To deliver both the client agreed budget and the company annual budget.
- To develop and implement the members and staff dining and hospitality facilities across the site ensuring the quality of food and level of customer service, presentation of the dining and service areas etc are maintained to the agreed standards.
- To prepare, comment and report upon the monthly and annual Profit & Loss Operating Statements for Thomas Franks.
- To develop each area of the catering offer in line with client expectations/budgetary constraints and agreed offer development plans.
- To be responsible for the day-to-day operations of all catering facilities throughout the year working in line with the requirements of the business.
- To assist in the process of change in the departments though setting standards and motivating staff to deliver them.
- To liaise with members and client via customer interaction and relevant member forums to make sure there requirements are met at all times.
- To deliver the Food Services operations as directed by the Operations Manager to include members / staff dining and any internal and external hospitality
- Create and nurture an environment that emphasises motivation, empowerment, teamwork and a passion for service.
- To provide excellent food and customer service and respond quickly and proactively to customers needs
- To develop the food offer in line with current market trends and to the standards outlined in the Thomas Franks company values
- To ensure age appropriate food is available in all locations throughout the dining period ensuring all special dietary requirements of members are adhered to at all times.
- Establish and maintain open, collaborative relationships with all departments and ensure all members of your team do the same.
- Ensure compliance with all Thomas Franks Food & Beverage policies, standards and procedures by training, supervising, follow-up and hands on management
- Maintain and develop service standards in all dining areas including the cleanliness and presentation of the room
- To have full knowledge of the Clients Safeguarding, Health & Safety, Fire and Accident and reporting procedures
- To carry out effective induction, review and development plans for staff within the areas managed and to maintain appropriate records
- To support any rehabilitation activity as required by the centre in support of open days, and centre delivery requirements
- To undertake any reasonable duties that may be required relating to the effective operation and development of commercial areas as directed by the Operations Manager
Essential:
- Proven experience of delivering excellent food standards
- Be a hands on Catering Manager leading the team in food production and service
- Proven ability to communicate with clients and deliver agreed objectives and goals
- Competent computer skills, knowledge of computer software, internet browsers, etc
- High level of communication, to include reading, writing, oral and listening
- Customer and personal service skills, proven track record of customer service achievements
- Ability to work as part of a team
- Analytical/critical thinking, ability to gather and organise information using logical and systematic processes
- Excellent interpersonal skills
- Proven ability to manage a team and achieve high performance through motivation
- Strong customer service ethos
- Must have the flexibility to work to the needs of the business
Benefits
• Wider wallet scheme (discounts at major retailers, restaurants, gyms etc).
• Free meals on duty
• Volunteers leave – up to one day per year.
• Enhanced maternity, paternity and adoptive leave.
• Cycle to work scheme.
• Recommend a friend bonus.
• Unrivalled individual training and development.
• Well established apprenticeship programme.
• Team & company social events.
• Employee assistance programme.
• Workplace pension.
• Excellent career progression within a leading independent contract caterer.
About us
Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success.
DisclaimerÂ
All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role.
An enhanced DBS, Identity & reference checks (covering the last five years) will form part of the selection process. As an organisation using the Disclosure Barring Service (DBS) Disclosure service to assess applicants' suitability for positions of trust, Thomas Franks Ltd complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. We are committed to safeguarding the welfare of children and undertake not to discriminate unfairly against any subject of a Disclosure based on conviction or other information revealed. However, for any post in a school please be aware that any application is exempt from the Rehabilitation of Offenders Act 1974 and as such any criminal conviction, caution or bind-over must be declared.
Diversity and Inclusion at Thomas Franks
We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life.
Thomas Franks - Catering Manager employer: Thomas Franks Ltd. Careers
Contact Detail:
Thomas Franks Ltd. Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Thomas Franks - Catering Manager
✨Tip Number 1
Familiarise yourself with the specific catering needs of a school environment. Understanding the unique requirements for feeding students and staff, including dietary restrictions and age-appropriate meals, will set you apart as a candidate who is genuinely interested in the role.
✨Tip Number 2
Network with professionals in the catering industry, especially those who have experience in educational settings. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Showcase your leadership skills by discussing past experiences where you successfully managed a team in a high-pressure environment. Highlight how you motivated your team to achieve excellent service standards, which is crucial for this role.
✨Tip Number 4
Research Thomas Franks and their values thoroughly. Tailor your conversations during interviews to reflect how your personal ethos aligns with their commitment to quality food and exceptional service, demonstrating that you are a perfect fit for their culture.
We think you need these skills to ace Thomas Franks - Catering Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in catering management. Focus on your achievements in food production, service quality, and team leadership that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for catering and your understanding of the role. Mention specific examples of how you've successfully managed catering operations and met client expectations in previous roles.
Highlight Relevant Skills: Emphasise skills that are crucial for the role, such as financial management, customer service excellence, and team motivation. Use concrete examples to demonstrate these skills in action.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Thomas Franks Ltd. Careers
✨Showcase Your Experience
Make sure to highlight your previous experience in catering management. Discuss specific examples where you successfully led a team, managed budgets, or improved food quality and customer service.
✨Understand the Company Values
Familiarise yourself with Thomas Franks' values and mission. Be prepared to discuss how your personal values align with theirs and how you can contribute to their focus on excellence and service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges in a catering environment. Think of examples where you had to manage difficult situations or implement changes effectively.
✨Demonstrate Team Leadership Skills
As a Catering Manager, you'll need to lead a team. Be ready to discuss your leadership style, how you motivate staff, and how you foster teamwork and collaboration within your team.