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- Tasks: Deliver exceptional customer service in German and build brand loyalty.
- Company: Join an award-winning brand with a focus on customer satisfaction.
- Benefits: Competitive salary, bonus potential, full training, and career growth opportunities.
- Why this job: Be part of a prestigious brand and make a real impact on customer experiences.
- Qualifications: Native German speaker with a passion for customer service; no experience needed.
- Other info: Full-time role with a chance to extend or go permanent.
The predicted salary is between 24000 - 32000 ÂŁ per year.
Salary: ÂŁ28K + bonus up to ÂŁ1500
Start Date: November
Location: Warrington, Cheshire
Hours: Full Time Mon – Friday (4 month contract with view to extend or go permanent)
A fabulous opportunity for a German Speaking Customer Service Advisor based in Cheshire has become available with our award‑winning client. Native German language needed with a good understanding of English language. No experience is needed as full training will be given.
We are looking for German candidates who can offer a fantastic customer service experience in German.
The role:
- Deliver a truly exceptional service which leaves every customer feeling that nothing is too much trouble.
- Delight every customer, every time they contact you.
- Be a product Ambassador who lives, breathes and loves the brand.
- Build brand loyalty at every single touchpoint on the Owners’ Journey.
- Develop an exceptional understanding of the product range to fully embrace the brand values.
- Provide the ultimate service to every customer via inbound enquiries by phone and email.
In summary you should have/be:
- Highly skilled Native German Speaking expert across all communication channels.
- Previous experience of working for a premium brand within an office, retail or hospitality environment.
- Excellent customer service and prospecting skills with the ability to establish the needs of the customer and develop great customer relationships.
- A confident and articulate telephone manner.
- Strong problem solving capabilities.
- The ability to empathise and really put yourself in the customer’s shoes.
- The ability to be a team player.
- Evidence of a proactive “can do” approach.
- Excellent planning and organisation skills.
- Strong administrative skills with a keen eye for detail.
Keywords: Multi lingual, German speaking, Customer Service, Advisor, Customer Service Advisor
German Speaking Customer Service Advisor (4 month contract with view to extend or go permanent) in Warrington employer: Thomas Cook
Contact Detail:
Thomas Cook Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Customer Service Advisor (4 month contract with view to extend or go permanent) in Warrington
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your German! Since this role requires native-level proficiency, brush up on your language skills, especially in a customer service context. Role-play common customer scenarios with a friend to build confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take that next step in your career.
We think you need these skills to ace German Speaking Customer Service Advisor (4 month contract with view to extend or go permanent) in Warrington
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about delivering exceptional service in German, make sure to highlight your native language skills right at the top of your application. We want to see how you can bring that flair to our team!
Tailor Your Experience: Even if you don’t have direct experience in customer service, think about any roles where you’ve had to communicate effectively or solve problems. We love seeing how you can relate your past experiences to what we do here at StudySmarter.
Be Personable: We’re looking for someone who can connect with customers and make them feel valued. Use your application to show off your personality! A friendly tone can go a long way in making your application stand out.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Thomas Cook
✨Brush Up on Your German
Since this role requires native German speaking skills, make sure to practice your language proficiency. Prepare to answer common customer service scenarios in German, as well as any questions about your experience with the language.
✨Know the Brand Inside Out
Research the company and its products thoroughly. Understand their values and what makes them a premium brand. This will help you demonstrate your passion for the brand during the interview and show that you can embody their values.
✨Showcase Your Customer Service Skills
Think of examples from your past experiences where you provided exceptional customer service. Even if you don’t have direct experience, consider situations where you’ve helped others or resolved issues. Be ready to discuss these in detail.
✨Prepare for Problem-Solving Questions
Anticipate questions that assess your problem-solving abilities. Think of times when you had to empathise with a customer or resolve a challenging situation. Practising these scenarios will help you articulate your thought process clearly during the interview.