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- Tasks: Be the first point of contact for customers reporting travel claims and support them through challenges.
- Company: Join AXA Insurance, a leading company with 5,500 employees across the UK, dedicated to customer care.
- Benefits: Enjoy a competitive salary, bonus scheme, pension contributions, and discounts on various products.
- Why this job: Experience variety in claims handling while developing your skills in a supportive and dynamic environment.
- Qualifications: High level of customer service, decision-making skills, and adaptability are essential.
- Other info: Induction starts in January and February; training is 9-5 for five weeks.
The predicted salary is between 19500 - 23100 £ per year.
Are you ready for a career or change? We are looking for Lifestyle/Travel Claims Handlers to join our busy and dynamic Travel Claims department based in the heart of Ipswich City Centre, just minutes from the train station!
At AXA Insurance, we have 5,500 employees working in offices across the UK. Our expert teams care for a huge range of customers, helping them to use our market leading insurance products to protect the things that are important to them, such as their home, car or business. We are committed to developing our people and provide a structured career path where we invest in you and your future. We have a range of learning tools, training opportunities and a self-driven learning platform to make sure you have everything at your fingertips to develop and progress yourself and your career.
What you will be doing?
- First point of contact for our customers reporting travel claims.
- This could be anything from flight cancellations, stolen possessions, to medical expenses and many more.
- Sometimes our customers become ill or injured whilst on their travels, so you’ll support our customers through these difficult times and handle their claim effectively and efficiently.
- Every claim is different and that’s what gives this role so much variety. You will learn so much about travel insurance and general insurance and your career opportunities will be boundless.
What skills & experience are we looking for?
- You will need to demonstrate a high level of customer service.
- Experience in decision making that is right for both the customer and the business.
- Excellent problem-solving skills.
- Brand awareness.
- Adaptable to change and a drive to do the right thing for our customers and business.
Inductions/Start dates will be taking place in January and February 2020. Our contact centre is open between the hours of 8.00am – 8.00pm, Monday to Friday and Saturdays 9.00am-5.00pm. Our induction will be 5 weeks, 9-5 training; please note we will not be able to accommodate any holiday during this time.
Our reward package is a world-beater; here’s a small selection of our current benefits:
- Competitive salary of £16,500.
- Bonus Scheme linked to yours and the company’s performance.
- Pension scheme with employer contributions as well as your own.
- Life assurance 10x reference salary (4x if not in the Pension Scheme).
- 23 days holiday, increasing to 28 days by your fifth year of service.
- Interest free season ticket loan scheme.
- Access to MAX Benefits where you enjoy cashback and discounts on thousands of retails, holidays and purchases.
- Flex benefits such as holiday purchase, dental care, bikes for work.
- 20% discount with EE.
- 50% of Pure Gym membership.
- Discount on all AXA Insurance products, including car, home and travel insurance, breakdown cover & healthcare.
- Investment in Professional Qualifications.
- 35 hour contracted working week.
- Onsite restaurant and coffee bar.
- Onsite Car park (Subject to waiting list).
Should you have any questions or concerns please contact: Shanice Morgan – Resourcing Partner. shanice.morgan@axa-uk.co.uk
Travel Customer Service Advisor employer: Thomas Cook
Contact Detail:
Thomas Cook Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common travel insurance claims and scenarios. Understanding the types of claims customers typically face, such as flight cancellations or medical emergencies, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences. Think about times when you resolved issues or provided exceptional service, as this will highlight your suitability for the role.
✨Tip Number 3
Research AXA Insurance and their values. Being able to discuss how your personal values align with theirs can set you apart from other candidates and show your genuine interest in the company.
✨Tip Number 4
Prepare for situational questions that assess your problem-solving abilities. Think through how you would handle various customer scenarios, as this will demonstrate your critical thinking and adaptability in a fast-paced environment.
We think you need these skills to ace Travel Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Travel Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, problem-solving, and decision-making. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle travel claims effectively.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to AXA's mission of supporting customers during their travel challenges.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Thomas Cook
✨Showcase Your Customer Service Skills
As a Travel Customer Service Advisor, you'll be the first point of contact for customers. Make sure to highlight your previous experience in customer service and provide examples of how you've effectively handled customer queries or complaints.
✨Demonstrate Problem-Solving Abilities
This role requires excellent problem-solving skills. Prepare to discuss specific situations where you successfully resolved issues for customers, especially in high-pressure scenarios. This will show your ability to think on your feet.
✨Familiarise Yourself with Travel Insurance
Understanding the basics of travel insurance can give you an edge. Research common claims and challenges faced by customers, so you can speak knowledgeably about the industry during your interview.
✨Emphasise Adaptability and Decision-Making
The job involves making decisions that benefit both the customer and the business. Be ready to share examples of how you've adapted to changes in a work environment and made decisions that positively impacted your team or customers.
