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For Companies At a Glance
- Tasks: Take bookings and provide outstanding customer service in a fast-paced restaurant environment.
- Company: Well-recognised London restaurant with a vibrant atmosphere.
- Benefits: Earn £10 per hour and gain valuable experience during the busy festive season.
- Why this job: Join a dynamic team and enhance your customer service skills while working with VIPs.
- Qualifications: Experience in customer service is a plus, but enthusiasm is key!
- Other info: Immediate start with flexible shifts available to fit your schedule.
Overview
Urgent temp role for around 6 weeks
Salary: £10/p/h
Can you work in fast paced environment? Do you have amazing Customer Service Skills?
I have a wonderful opportunity to work as a reservations agent for a very well recognised London Restaurant – assisting with the run up to the very busy Xmas period
Responsibilities
- Taking bookings over the phone & email
- Working your magic to accommodate the bookings
- Dealing with VIPs
- Outstanding Customer service
Availability & Shifts
You must be available to start immediately, be willing to register and to cover the following shifts
- 5 shifts a week
- 8am – 5pm
- 9am – 6pm
- 10am – 7pm
- 12pm – 9pm
- 1pm – 10pm
Qualifications
- Experience in this role is desirable
- If you are used to spinning plates and offering top level customer service, this role could work for you too
Please apply now
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Reservations Agent employer: Thomas Cook
Contact Detail:
Thomas Cook Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Get ready to shine in interviews! Brush up on your customer service skills and think of examples where you've gone above and beyond for a customer. We want to see that you can handle the fast-paced environment like a pro!
✨Tip Number 2
Network, network, network! Reach out to friends or former colleagues who might know someone in the restaurant industry. A personal recommendation can really help us get your foot in the door.
✨Tip Number 3
Be flexible with your availability! Since this role requires covering various shifts, showing that you're open to different hours can make you stand out. We love candidates who are ready to jump in whenever needed!
✨Tip Number 4
Apply through our website! It’s the quickest way for us to see your application and get you in for an interview. Don’t miss out on this fantastic opportunity to work in a buzzing restaurant during the festive season!
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your amazing customer service skills in your application. We want to see how you've gone above and beyond for customers in the past, so share some examples that showcase your ability to handle VIPs and keep things running smoothly.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to this specific role. Mention your experience with reservations or similar fast-paced environments, and let us know why you’re excited about working with a well-recognised London restaurant.
Be Clear About Your Availability: Since we need someone who can start immediately, make sure to clearly state your availability in your application. Let us know which shifts work for you, so we can see if you fit into our busy schedule during the festive season.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and it helps us keep track of your application. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Thomas Cook
✨Know the Restaurant Inside Out
Before your interview, do a bit of research on the restaurant. Familiarise yourself with their menu, special events, and any unique offerings. This will show that you're genuinely interested and ready to represent them well.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Think about situations where you went above and beyond for a customer, especially in a fast-paced environment. This will demonstrate your ability to handle the demands of the role.
✨Practice Handling VIPs
Since you'll be dealing with VIPs, think about how you would approach these interactions. Role-play scenarios with a friend or family member to practice your responses. This will help you feel more confident during the interview.
✨Be Ready for Shift Flexibility
Make sure you’re clear about your availability for the different shifts mentioned in the job description. Be prepared to discuss how you can adapt to the busy Christmas period and manage your time effectively.
