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- Tasks: Provide top-notch support to holidaymakers via phone, WhatsApp, and live chat.
- Company: A leading travel agency known for exceptional customer service.
- Benefits: Flexible shifts, remote work, and a range of employee perks.
- Other info: Enjoy a dynamic work environment with a 4 on, 4 off shift pattern.
- Why this job: Join a vibrant team and help create unforgettable holiday experiences.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 25000 - 32000 £ per year.
A renowned travel agency is seeking an On Holiday Support Advisor to provide exceptional support to customers during their holidays. In this full-time remote role, you will handle customer queries across multiple channels including phone, WhatsApp, and live chat, ensuring seamless holiday experiences.
Successful candidates will demonstrate excellent communication skills, resilience, and a proactive approach. The position operates on a 4 on, 4 off shift pattern, covering 365 days a year, along with a variety of employee benefits.
Remote 24/7 Travel Support Specialist employer: Thomas Cook
Contact Detail:
Thomas Cook Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote 24/7 Travel Support Specialist
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show that you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your communication skills! Since you'll be handling queries via phone, WhatsApp, and live chat, try role-playing with a friend or family member. This will help you feel more confident and ready for any scenario.
✨Tip Number 3
Be proactive during the interview! Prepare some questions about the role and the team. This shows that you're not just waiting for them to ask you things, but that you're eager to engage and learn more about how you can contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re tech-savvy and comfortable with online processes, which is key for a remote role.
We think you need these skills to ace Remote 24/7 Travel Support Specialist
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight why you’re excited about helping others have amazing holiday experiences.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight your communication skills and any relevant experience in customer support, especially in travel or hospitality. We want to see how you can bring value to our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Thomas Cook
✨Know the Company Inside Out
Before your interview, take some time to research the travel agency. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Travel Support Specialist, communication is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Practise articulating these scenarios clearly, as this will demonstrate your ability to communicate effectively across various channels.
✨Demonstrate Resilience and Proactivity
Think of situations where you faced challenges and how you overcame them. Be ready to discuss how you stay calm under pressure and take initiative. This role requires a proactive approach, so highlight your problem-solving skills and your ability to adapt to changing circumstances.
✨Prepare for Shift Pattern Questions
Since the position operates on a 4 on, 4 off shift pattern, be prepared to discuss your availability and flexibility. Show that you understand the demands of the role and are willing to commit to the schedule. This will reassure the interviewer that you're ready for the unique aspects of the job.