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- Tasks: Welcome clients, manage calls, and ensure a top-notch reception experience.
- Company: Join a well-established company at London Heathrow Airport.
- Benefits: Earn £20,000 per year plus benefits and enjoy flexible working hours.
- Why this job: Perfect for those who love customer service and want to grow their career.
- Qualifications: Impeccable presentation, strong communication skills, and a team player attitude.
- Other info: Great career development opportunities in a dynamic environment.
The predicted salary is between 20000 - 28000 £ per year.
Overview
Receptionist / Front of House Customer Service Administration Assistant with excellent communication skills and exceptional attention to detail required for a well-established Company based in London Heathrow Airport.
SALARY: £20,000 per annum + Benefits
LOCATION: London Heathrow Airport
PLEASE NOTE: Candidates MUST live within 10 miles of Heathrow Airport
JOB TYPE: Full-Time, Permanent
HOURS: 40 hours per week (Flexible Work Pattern)
This is a great opportunity to join the Company on a flexible work pattern. Please see below for the shift patterns.
SHIFT PATTERN:
3 weekly shift patterns to include:
- Week One: Monday to Thursday 09:00 to 18:00
- Week Two: Monday 08:00 to 17:00, off Tuesday, Wednesday and Thursday. Friday 09:00 to 18:00, Saturday and Sunday 10.00 to 18.00
- Week Three: Monday off, Tuesday to Friday 08.00 to 17.00 Lunch 12.00 to 13.00
Candidates will be required to work 1 in every 3 weekends
28 days annual leave to compensate for any rota’d on Bank Holidays
PLEASE NOTE: Candidates MUST live within 10 miles of Heathrow Airport
Excellent Career Development Opportunities
Overview
We have a fantastic new job opportunity for a Receptionist / Front of House Customer Service Administration Assistant with excellent communication skills and exceptional attention to detail.
Working as the Receptionist / Front of House Customer Service Administration Assistant you will have a range of duties from greeting new clients / guests visiting the office, answering and transferring calls, assisting within enquiries and assisting in the setting up of meeting rooms.
As the Receptionist / Front of House Customer Service Administration Assistant you will represent the company in a corporate environment, responding to any requirements in a professional manner.
As a successful candidate, you will have a great opportunity to join a well-established Company that can offer excellent career development opportunities.
APPLY TODAY
If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.
Duties & Responsibilities
Your duties and responsibilities as the Receptionist / Front of House Customer Service Administration Assistant include:
- Greeting & addressing all clients/guests in a professional and pleasant manner ensuring every first impression is first class
- Managing the visitor sign in process, issuing relevant security passes & advising on any specific H&S requirements
- Answering all calls in an efficient manner, transferring calls as appropriate, assisting with any enquiries whilst ensuring the level of service on the telephone is exceptional
- Daily management of the reception area within set client standards, proactively looking & recommending ways to consistently raise the service standards through both the physical appearance and the service processes
- Proactively deal with enquiries, both face to face and on the telephone
- Manage & arrange all meeting room booking requirements using the Meeting Management database to record all additional service requirements i.e. catering and audio-visual needs
- Maintain the Meeting Management system, effectively communicating all meeting room confirmation details back to the booking client
- Assisting in the coordination & preparation of meeting rooms, with an eye for detail checking rooms are at the required standard
- Actively demonstrate a good knowledge of the company’s services to assist in the seamless delivery of the customer’s experience
- Build and maintain a current, working knowledge of all policies, procedures, systems & developments, as well as general information, in order to be able to provide clients and visitors with information as required
- Ensure prompt resolution of any customer complaints, escalating to the line manager as required
- Proactively communicate any operational matters of concern and potential issues with your line manager, ensuring resolution at an early stage
Ideal Candidates
The ideal candidate will display knowledge and experience of the following:
- Immaculate presentation at all times with impeccable attention to detail
- Previous experience in a front of house operation i.e. a Corporate, Hotel or similar environment
- First class customer service
- Confident in both written and verbal forms of communication
- Working accurately, under pressure, to tight deadlines with the ability to remain calm
- A strong team player with the ability to multi-task and prioritise workload
- Basic IT skills – Word Processing, Spreadsheets, Databases, Email and Web
How to Apply
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
PLEASE NOTE: CVs MUST be attached to your email job application in Microsoft Word or PDF format for our systems to process your application correctly, rather than your CV copied and pasted into the body of the email.
JOB REF: AWDO-P5090
Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in London Heathrow Airport. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.
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Website: http://www.awdo.co.uk
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Receptionist – Front of House Customer Service Administration Assistant (AWDO-P5089) employer: Thomas Cook
Contact Detail:
Thomas Cook Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist – Front of House Customer Service Administration Assistant (AWDO-P5089)
✨Tip Number 1
Get to know the company before your interview. Research their values, culture, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Receptionist, you'll need to be confident and articulate. Try role-playing common scenarios with a friend or family member to get comfortable with answering calls and greeting guests.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a front-of-house role. Make sure you look polished and professional to convey that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist – Front of House Customer Service Administration Assistant (AWDO-P5089)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Receptionist role. Highlight your communication skills and attention to detail, as these are key for this position. We want to see how your experience aligns with what we're looking for!
Follow the Format: When sending your application, remember to attach your CV in Microsoft Word or PDF format. This helps us process your application smoothly. No copy-pasting into the email body, please!
Showcase Your Customer Service Skills: In your application, emphasise any previous experience in customer service or front of house roles. We love candidates who can demonstrate their ability to create a first-class impression and handle enquiries professionally.
Be Yourself!: Let your personality shine through in your application. We’re looking for someone who can represent our company well, so don’t be afraid to show us your unique style while keeping it professional. Apply through our website today!
How to prepare for a job interview at Thomas Cook
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, services, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Receptionist, excellent communication is key. Practice answering common interview questions out loud, focusing on clarity and professionalism. You might even want to role-play with a friend to get comfortable with speaking about your experiences and skills.
✨Dress to Impress
First impressions matter, especially in a front-of-house role. Make sure to dress smartly and professionally for your interview. Pay attention to details like grooming and accessories, as they reflect your attention to detail—something that’s crucial for this position.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions to ask the interviewer about the company culture, team dynamics, or career development opportunities. This shows that you’re engaged and serious about the role, plus it helps you determine if the company is the right fit for you.
