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- Tasks: Lead quality control efforts, monitor calls, and recommend improvements.
- Company: CMR is a boutique consultancy focused on customer management roles.
- Benefits: Enjoy a competitive salary of £45,000 plus benefits in a permanent role.
- Why this job: Join a dynamic team, drive change, and make an impact in the travel industry.
- Qualifications: Experience in contact centres, strong leadership, and attention to detail required.
- Other info: Ideal for those passionate about quality management and process improvement.
The predicted salary is between 36000 - 54000 £ per year.
Location: London, SW1X
Salary: Circa £45,000 + Benefits
Contract: Permanent, Full time
Overview: Customer Management Resourcing (CMR) is a boutique recruitment consultancy that specialise in mid & executive level roles within ‘Customer Management’. This includes all management or analytical roles surrounding Contact Centres, Customer Experience & A.I. Our client based in London is currently recruiting for a Quality Control Manager on a permanent basis. You will be responsible for monitoring the quality of calls and recommending any improvements. Experience working in a contact centre within the travel industry is highly desirable.
Key Accountabilities:
- Ensure supplier issues are dealt with by the team in a timely manner.
- Monitor any trends in supplier issues, address where necessary, and feedback to the business.
- Communicate quality and issue feedback to other teams and liaise with them on how delivery can be improved.
- Motivate and assist the Quality Control team to achieve their monthly goals and ensure they are on track with their KPIs.
- Collaborate with the team to ensure they complete appropriate supplier visits and inspections.
- Organise and carry out supplier inspections.
- Share feedback and findings from inspections with the wider business.
Experience Required:
The successful candidate will be a respectful leader who has the ability to oversee multiple deadlines. You will need to work effectively in a busy and demanding area of the business to ensure products and results are delivered on time. An ability to communicate effectively at all levels and capability of working with multiple departments is essential. You should be able to identify areas of improvement in departmental processes and drive change where necessary. The role requires excellent attention to detail, strong time management skills, and an ability to manage a variety of projects. You will need to have experience working to tight deadlines and the ability to work under pressure. Proven experience in the travel industry and a strong knowledge of EU destinations is required.
If you feel your experience matches the above description, please apply for immediate consideration.
Quality Control Manager employer: Thomas Cook
Contact Detail:
Thomas Cook Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Control Manager
✨Tip Number 1
Familiarise yourself with the latest trends in quality management and compliance within the travel industry. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in your field.
✨Tip Number 2
Network with professionals in the travel industry, especially those who work in quality control or management roles. Attend industry events or join relevant online forums to make connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare specific examples of how you've successfully improved processes or managed quality in previous roles. Being able to share these stories will showcase your experience and problem-solving skills effectively during discussions.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Tailoring your approach to align with their ethos can give you an edge and show that you're a good fit for their team.
We think you need these skills to ace Quality Control Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in quality management, particularly within the travel industry. Emphasise your skills in process improvement and performance management, as these are key for the Quality Control Manager role.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the job description. Mention your leadership style and how you motivate teams to meet KPIs. Include examples of how you've successfully managed quality control processes in previous roles.
Highlight Relevant Experience: In your application, focus on your experience with supplier inspections and your ability to communicate effectively across departments. Provide specific examples of how you've identified areas for improvement and implemented changes.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Attention to detail is crucial for this role, so ensure your application reflects that quality.
How to prepare for a job interview at Thomas Cook
✨Showcase Your Leadership Skills
As a Quality Control Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've motivated teams in the past and how you’ve successfully managed multiple deadlines. This will show that you can lead effectively in a busy environment.
✨Highlight Your Industry Experience
Since experience in the travel industry is highly desirable, make sure to discuss your relevant background. Share specific examples of how your knowledge of EU destinations has contributed to quality improvements in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding supplier issues. Think of scenarios where you've identified trends or implemented changes that improved processes, and be ready to discuss these in detail.
✨Demonstrate Effective Communication Skills
Communication is key in this role. Be prepared to explain how you've liaised with different departments to enhance quality delivery. Use examples that showcase your ability to convey feedback clearly and constructively.
