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For Companies At a Glance
- Tasks: Deliver top-notch customer service and ensure villas are maintained to perfection.
- Company: Join the vibrant Solmar Villas team in stunning locations like Mallorca and Menorca.
- Benefits: Gain valuable experience in the travel industry while exploring beautiful destinations.
- Why this job: Be the face of luxury villas and create unforgettable experiences for guests.
- Qualifications: Customer service skills, attention to detail, and a flexible approach are key.
- Other info: Must have a vehicle and a clean driving licence; no accommodation provided.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Overseas Representative – Multiple Locations
Would you like to be part of the Solmar Villas overseas team in 2020?
We have exciting opportunities available for Villa Representatives in Mallorca (North and South) & Menorca.
Managing a range of villas we are looking for experienced individuals with a proven track record in either the travel industry or with excellent customer services skills.
Responsibilities
- Provide the highest level of customer service
- Complete villa quality and health & safety checks
- Ensure villas are cleaned and maintained to a high standard
- Work closely with villa management companies, agents and suppliers
- Assist customers during all emergency situations
- Record and resolve all issues raised through various channels
Qualifications
- Strong attention to detail
- Due to the demanding nature of the role, flexibility and the ability to react quickly are essential
- Flexible approach to working hours is required
- Organised, with the ability to prioritise workload and deliver to agreed deadlines
- Creative problem solver
- Knowledge of your chosen destination
- Capable of working as part of a team or alone
- Commercial awareness
- English and fluency in destination language is essential
- Computer literate – including the use of apps and social media
- You must own your own vehicle and have a full, clean driving license
Please note: we do not provide overseas accommodation.
Applicants should send a current CV and detailed covering letter to lauren.mee@solmarvillas.com
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Overseas Representative employer: Thomas Cook
Contact Detail:
Thomas Cook Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Overseas Representative
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry or those who have worked as villa representatives. A friendly chat can lead to insider info about job openings that aren’t advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal gathering, be ready to talk about your customer service experience and how you handle emergencies. Make it memorable!
✨Tip Number 3
Be proactive! If you see a villa management company you’re keen on, don’t wait for them to post a job. Reach out directly through our website and express your interest. You never know what opportunities might pop up!
✨Tip Number 4
Stay flexible and adaptable! The role requires quick thinking and a can-do attitude. Highlight your ability to manage unexpected situations during interviews, and show them you’re the perfect fit for their team.
We think you need these skills to ace Overseas Representative
Some tips for your application 🫡
Craft a Stellar CV: Your CV is your first impression, so make it count! Highlight your experience in the travel industry or customer service, and don’t forget to showcase any relevant skills that align with the role of an Overseas Representative.
Personalise Your Cover Letter: When writing your cover letter, be sure to tailor it specifically for the position. Mention why you’re excited about working with Solmar Villas and how your background makes you a perfect fit for the team.
Show Off Your Attention to Detail: Since the role requires strong attention to detail, make sure your application is free from typos and errors. This shows us that you take pride in your work and can handle the responsibilities of the job.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Thomas Cook
✨Know Your Stuff
Before the interview, make sure you research Solmar Villas and their operations in Mallorca and Menorca. Familiarise yourself with their villas, customer service standards, and any recent news about the company. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service skills, prepare examples from your past experiences where you went above and beyond for a customer. Think of specific situations that highlight your problem-solving abilities and how you handled emergencies or complaints effectively.
✨Demonstrate Flexibility and Organisation
The job demands flexibility and strong organisational skills. Be ready to discuss how you manage your time and prioritise tasks, especially in high-pressure situations. You might even want to share a story about a time when you had to adapt quickly to changing circumstances.
✨Brush Up on Language Skills
Fluency in English and the destination language is essential. If you're not already fluent, consider practising key phrases or vocabulary related to customer service and travel. This will not only impress your interviewers but also show your commitment to effective communication with customers.
