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- Tasks: Help customers book unforgettable holiday experiences and extras.
- Company: Join a boutique consultancy focused on customer management roles.
- Benefits: Enjoy a competitive salary, benefits, and a permanent full-time position.
- Why this job: Be part of a team that enhances customer experiences and creates memorable holidays.
- Qualifications: Experience in holiday reservations and a passion for customer service is essential.
- Other info: This role is based in vibrant London, perfect for those seeking an exciting career.
The predicted salary is between 28000 - 42000 £ per year.
Job title: Holiday Reservations Executive Location: London, SW1X Salary: Circa £35,000 + Benefits Contract: Permanent, Full time Overview: Customer Management Resourcing (CMR) is a boutique recruitment consultancy that specializes in mid & executive level roles within ‘Customer Management’. This includes all management or analytical roles surrounding Contact Centres, Customer Experience & A.I. Are you experienced with holiday reservations and booking additional packages for customers? Are you looking for a role where you source these holiday extras and qualify to ensure the customers have the best experience? Then we have an exciting opportunity available for you. Our client based in London is looking for a Holiday Reservations Executive to join their team on a permanent basis. You will be sourcing and qualifying additional holiday experiences – these include excursions, additional packages, and trips. If you feel this role could be for you and would like more information, please get in touch. #J-18808-Ljbffr
Optional Experience Product Executive employer: Thomas Cook
Contact Detail:
Thomas Cook Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optional Experience Product Executive
✨Tip Number 1
Familiarise yourself with popular holiday destinations and the types of excursions typically offered. This knowledge will help you engage confidently with potential employers and demonstrate your understanding of customer needs.
✨Tip Number 2
Network with professionals in the travel and tourism industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to job openings.
✨Tip Number 3
Showcase your customer service skills during interviews. Prepare examples of how you've gone above and beyond for customers in previous roles, as this is crucial for a position focused on enhancing holiday experiences.
✨Tip Number 4
Research the company you're applying to thoroughly. Understand their values, mission, and the specific services they offer, so you can tailor your conversation to align with their goals during any discussions.
We think you need these skills to ace Optional Experience Product Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Holiday Reservations Executive position. Tailor your application to highlight relevant experience in holiday reservations and customer service.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience with holiday bookings and customer management. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to enhance customer experiences.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain why you are a great fit. Mention specific examples of how you've successfully sourced and qualified holiday extras in previous roles, showcasing your skills and passion for customer satisfaction.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer-facing roles.
How to prepare for a job interview at Thomas Cook
✨Know Your Holiday Packages
Make sure you have a solid understanding of the various holiday packages and extras available. Research popular excursions and additional services that customers often seek, as this will show your enthusiasm and expertise during the interview.
✨Demonstrate Customer-Centric Thinking
Prepare examples of how you've previously enhanced customer experiences in similar roles. Highlight your ability to source and qualify holiday extras that truly meet customer needs, showcasing your commitment to customer satisfaction.
✨Showcase Your Communication Skills
As a Holiday Reservations Executive, you'll need to communicate effectively with customers. Practice articulating your thoughts clearly and confidently, and be ready to discuss how you handle customer inquiries and resolve issues.
✨Ask Insightful Questions
Prepare thoughtful questions about the company and the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values. Consider asking about their approach to customer experience and how they measure success.
