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- Tasks: Join our team to assist customers with queries and promote our print services.
- Company: We're a leading online trade printer in the UK, based in Manchester.
- Benefits: Enjoy full training, a supportive team, and opportunities for growth.
- Why this job: Make a real impact by helping businesses thrive through excellent customer service.
- Qualifications: Customer service experience is a plus; design knowledge is helpful but not required.
- Other info: Email your CV to jobs@marqetspace.com to apply!
The predicted salary is between 24000 - 36000 £ per year.
One of the UK’s leading online trade printers has an exciting opportunity for an ambitious and outgoing Customer Support Executive to join their growing team based in Manchester.
They offer trade print deals on business cards, flyers, leaflets and printing, working exclusively with design and print companies. Their UK-based central support team has been doing this for a long time and provide outstanding customer service and quick turnaround times for their customers.
Due to growth, they are looking for a bouyant individual to join their customer support team. Based at their studio in Trafford Park, you’ll add a little magic to their customers’ lives by making ordering easy and helping them to grow their businesses.
The role:
Responding to customer queries via email, phone and online chat
Assisting with product specifications and navigating website
Providing quotes
Investigating and resolving customer issues
Helping promote the company
Informing customers about services that could suit them
Suggesting products they may be interested in
About you:
Some customer service and sales experience is desirable
Design and print knowledge is desirable, though full training will be given to the right person
IT literate
Ability to multi-task, prioritise and manage time effectively
Self-motivated and driven
A great relationship builder
Good communication skills, verbal and written
They’ll provide you with full training on their processes and systems, but you’ll have the appetite to hit the ground running.
Sounds interesting? Email your CV to jobs@marqetspace.com today.
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Customer Support Executive employer: Thomas Cook
Contact Detail:
Thomas Cook Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive
✨Tip Number 1
Familiarise yourself with the printing industry and the specific products offered by the company. Understanding business cards, flyers, and leaflets will help you engage with customers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries. Role-playing different scenarios with a friend can help you feel more confident when responding to customers via email, phone, or online chat.
✨Tip Number 3
Showcase your ability to multi-task and manage time effectively. Think of examples from your past experiences where you successfully handled multiple customer requests or resolved issues promptly, as this will be crucial in the fast-paced environment.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be beneficial during interviews.
We think you need these skills to ace Customer Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service and sales experience. Emphasise any skills related to communication, multitasking, and IT literacy, as these are key for the Customer Support Executive role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your ability to build relationships and your motivation to help customers, as well as any design and print knowledge you may have.
Showcase Your Communication Skills: Since the role involves responding to customer queries via various channels, ensure your application reflects strong verbal and written communication skills. Use clear and concise language throughout your CV and cover letter.
Highlight Your Problem-Solving Abilities: In your application, provide examples of how you've successfully resolved customer issues in the past. This will demonstrate your capability to handle challenges effectively, which is crucial for this position.
How to prepare for a job interview at Thomas Cook
✨Show Your Customer Service Skills
Be prepared to discuss your previous customer service experience. Highlight specific examples where you successfully resolved issues or went above and beyond for a customer, as this role heavily relies on outstanding customer support.
✨Demonstrate Your Communication Abilities
Since the job involves responding to queries via various channels, practice clear and concise communication. During the interview, articulate your thoughts well and listen actively to the interviewer’s questions.
✨Familiarise Yourself with Design and Print
Even though full training will be provided, having a basic understanding of design and print terminology can set you apart. Research common terms and processes in the industry to show your enthusiasm and readiness to learn.
✨Prepare Questions About the Role
Think of insightful questions to ask about the company and the customer support team. This shows your genuine interest in the position and helps you understand how you can contribute to their success.
