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For Companies At a Glance
- Tasks: Engage with customers to understand their needs and provide tailored financial solutions.
- Company: Join Skipton Building Society, a member-owned organisation prioritising exceptional service and community.
- Benefits: Enjoy flexible work options, structured training, and perks like extra holidays and shopping discounts.
- Why this job: Be part of a supportive team that values your growth and offers a chance to make a real impact.
- Qualifications: Passion for customer service, great communication skills, and a knack for teamwork are essential.
- Other info: We celebrate diversity and offer flexibility to help you balance work and life.
The predicted salary is between 28800 - 43200 £ per year.
If you are brilliant with people and have an enquiring mind you have the opportunity to join something special. We’re looking for someone to join our team and become one of the faces of Skipton in your area. Skipton are the fourth largest building society and we are looking for a Customer Relationship Consultant in your local branch.
Main Responsibilities
What you’ll do for our customers:
- As a Customer Relationship Consultant, you’ll be engaging in conversations to find out our customers' needs and providing information to customers about the full range of financial products and services that we offer.
- By really listening to and getting to know our customers you’ll help them to review their circumstances and proactively identify the most appropriate products to suit their needs, all the while providing a straightforward, helpful service that lets your enthusiasm shine through.
- In our friendly working environment, you’ll play an important part in making the most of every conversation with every customer, face-to-face or over the phone.
- So, whether you’re promoting a new product or resolving a problem, you’ll always place our customers’ needs at the heart of everything you do and provide a first-class service every time.
Ideal Candidate
What qualities are we looking for?
- Being really passionate about delivering exceptional customer service
- Enjoy meeting new people
- Great listening skills
- Excellent teamwork skills
- Good attention to detail
- Excellent verbal and written communication skills
- Having a good level of organisational skills
About Skipton Building Society
At Skipton Building Society we are not just another Financial Services Institution we are a mutual organisation, which means we are owned by our members and believe in placing them at the heart of everything we do. The same goes for our people. We can only be successful as a business if we have great people and we believe in treating people as individuals. Our values are Trust, Ownership and One Team which reflect the attitudes and way of working everyone here displays on a daily basis, and which are key to the delivery of the outstanding level of personal service we offer our customers.
We’re committed to creating a diverse and inclusive workplace where every colleague has an opportunity to fulfil their career potential. We respect and appreciate the value that our colleagues' unique differences can bring and offer consideration for anyone seeking a more flexible work-life balance. If you have a need for flexibility then please let us know.
Why Work For Us
What you’ll get:
- In return for all your hard work and commitment for our customers, we’ll give you all the support and recognition you deserve.
- You can expect a structured training and development programme tailored to your needs, keeping your product knowledge up to date and becoming an expert at using our in-house systems.
- And, in our Morning and weekly Training Sessions, you’ll be able to share advice and experience with your colleagues.
- You’ll have everything you need to keep growing your skills and expertise.
- We’re committed to paying our people fairly for the role they undertake and provide a wide range of benefits to support our colleagues’ finances and wellbeing, including our Employee Assistance programme, the opportunity to buy extra holidays and shopping discount vouchers.
- You’ll be able to shape your career within your team and can expect a structured learning and development programme where you’ll be valued, recognised and rewarded.
Skipton are an equal opportunities employer and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Customer Service Adviser employer: Thomas Cook
Contact Detail:
Thomas Cook Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser
✨Tip Number 1
Familiarise yourself with Skipton Building Society's values: Trust, Ownership, and One Team. Demonstrating an understanding of these values during your interactions can show that you align with their culture and are a good fit for the team.
✨Tip Number 2
Practice your active listening skills. As a Customer Service Adviser, you'll need to engage with customers effectively. Role-play scenarios with friends or family to enhance your ability to listen and respond to customer needs.
✨Tip Number 3
Research common financial products and services offered by building societies. Being knowledgeable about what Skipton provides will help you confidently discuss options with customers and demonstrate your commitment to helping them.
✨Tip Number 4
Network with current or former employees of Skipton Building Society. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Customer Service Adviser
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualities required for the Customer Service Adviser position. Tailor your application to highlight how your skills and experiences align with these requirements.
Showcase Your Customer Service Skills: In your CV and cover letter, provide specific examples of how you've delivered exceptional customer service in the past. Highlight your listening skills, teamwork, and ability to resolve problems effectively.
Personalise Your Application: Address your application to the hiring manager if possible, and mention why you want to work specifically for Skipton Building Society. Reflect on their values of Trust, Ownership, and One Team in your writing.
Proofread Your Documents: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Thomas Cook
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service during the interview. Share specific examples of how you've gone above and beyond for customers in the past, as this aligns perfectly with what Skipton values.
✨Demonstrate Active Listening Skills
Since the role involves engaging in conversations to understand customer needs, practice active listening techniques. During the interview, show that you can listen attentively and respond thoughtfully to questions, reflecting the importance of understanding customer perspectives.
✨Highlight Teamwork Experience
Skipton values teamwork, so be prepared to discuss your experiences working collaboratively with others. Share stories that illustrate your ability to work well in a team environment and how you contribute to achieving common goals.
✨Prepare Questions About the Company Culture
Research Skipton's values and culture, and come prepared with questions that demonstrate your interest in their commitment to diversity and inclusion. This shows that you align with their ethos and are genuinely interested in being part of their team.
