At a Glance
- Tasks: Provide top-notch support to customers on holiday, solving issues and offering local advice.
- Company: Join the iconic Thomas Cook, a leader in travel since 1842, now part of eSky Group.
- Benefits: Enjoy a competitive salary, flexible shifts, and the chance to help travellers create unforgettable experiences.
- Other info: Work in a dynamic environment with opportunities for growth and development.
- Why this job: Be the hero for holidaymakers, making their trips smoother and more enjoyable.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
As the world’s oldest travel brand, Thomas Cook has been shaping travel since 1842. In September 2020, Thomas Cook, one of the most recognisable names in tourism, returned as an online travel agency. It is now part of the Polish-based eSky Group, which owns and operates brands such as eSky and eDestinos in 50 markets worldwide. Together, we develop solutions that inspire people to explore the world, and we turn these inspirations into experiences.
With ATOL-protected holidays and city breaks packages, the new Thomas Cook allows customers to design their own trip according to their budget, needs, and specifications. Customers can fly from all major UK airports with direct flights from all major carriers, thousands of hotels to choose from, and add-ons including car hire, insurance, and attractions.
As our On Holiday Support Advisor (24/7), you will be responsible for delivering excellent customer service to support our customers whilst on holiday. This could range from giving advice about the local area to handling crises and incidents as part of a wider team. You will also need to troubleshoot and find ways to get our customers' holidays back on track when they need it the most.
This is a full-time role working a 4 on, 4 off shift pattern, alternating between two 12-hour day shifts (7am - 7pm) and two 12-hour night shifts (7pm - 7am). The rota covers 365 days a year, including weekends.
On Holiday Support Advisor 24/7 (f/m/x) in Birmingham employer: Thomas Cook
At Thomas Cook, we pride ourselves on being a supportive and dynamic employer, offering our On Holiday Support Advisors the opportunity to thrive in a fast-paced environment while making a real difference in our customers' travel experiences. Our inclusive work culture fosters collaboration and innovation, with ample opportunities for professional growth and development, all within the vibrant setting of the travel industry. Join us and be part of a team that is passionate about creating unforgettable journeys for our customers, backed by the strength of a historic brand and the resources of the eSky Group.
StudySmarter Expert Advice🤫
We think this is how you could land On Holiday Support Advisor 24/7 (f/m/x) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the travel industry. A personal recommendation can go a long way in landing that On Holiday Support Advisor role.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and think about how your experiences align with what Thomas Cook is looking for. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your passion for travel! When you get the chance to chat with potential employers, share your travel stories and how they’ve shaped your customer service skills. It’ll help them see you as a perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace On Holiday Support Advisor 24/7 (f/m/x) in Birmingham
Some tips for your application 🫡
Show Your Passion for Travel:When writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight why you’re excited about helping others explore the world.
Tailor Your Application:Make sure to customise your application to fit the On Holiday Support Advisor role. Highlight relevant skills and experiences that show you can handle customer queries and crises effectively.
Be Clear and Concise:Keep your writing clear and to the point. Use simple language and avoid jargon. We want to see your personality, but also your ability to communicate effectively with customers.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Thomas Cook
✨Know Your Stuff
Familiarise yourself with Thomas Cook's history and its recent transition to an online travel agency. Understanding the brand's values and services will help you connect your answers to their mission during the interview.
✨Customer Service Scenarios
Prepare for situational questions that focus on customer service. Think of examples where you've successfully handled difficult situations or provided exceptional support, as this role is all about helping customers while they're on holiday.
✨Shift Flexibility
Be ready to discuss your availability and willingness to work the 4 on, 4 off shift pattern. Highlight any previous experience with similar schedules, as it shows you're adaptable and committed to the role.
✨Crisis Management Skills
Since you'll be dealing with crises and incidents, prepare to talk about how you've managed stressful situations in the past. Use specific examples to demonstrate your problem-solving skills and ability to stay calm under pressure.
