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- Tasks: Help customers via phone, email, and chat while solving their queries.
- Company: Join a global health & wellness company making a difference in people's lives.
- Benefits: Enjoy remote work, competitive salary, private health insurance, and birthday leave.
- Why this job: Be part of a multicultural team in a fast-paced environment that values your contributions.
- Qualifications: Fluent in German and English with customer service experience and problem-solving skills.
- Other info: Some travel for training and team meetings may be required.
The predicted salary is between 30000 - 42000 £ per year.
We are recruiting on behalf of a global health & wellness company for two fluent German-speaking Member Services Advisors to join their growing European customer support team. These are remote-based roles supporting members across the DACH region and wider European markets. If you are a dedicated customer service professional who enjoys helping others and thrives in a multicultural, fast-paced environment, we’d love to hear from you. Key Responsibilities: * Provide exceptional customer service via phone, email, chat, and other channels * Assist with member queries, order management, and account troubleshooting * Maintain high standards of professionalism, accuracy, and responsiveness * Liaise with internal teams to escalate and resolve issues on behalf of customers and leaders * Attend occasional training sessions, conventions, or team meetings (some travel required) * Support the Member Services Team with additional tasks as needed Your Profile: * Fluent in German and English (written and spoken) * Experience in a customer service or call centre role * Strong problem-solving skills and a customer-first mindset * Comfortable learning new systems and working under pressure * Team player with a proactive, positive attitude Benefits: * Competitive salary performance bonus * Private health and dental insurance * Generous pension scheme * E-learning and development opportunities * Birthday leave and other internal perks (e.g. staff shop, gym reimbursement)
German Speaking Customer Service employer: Thomas Brown Recruitment
Contact Detail:
Thomas Brown Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Customer Service
✨Tip Number 1
Familiarise yourself with the health and wellness industry, especially in the DACH region. Understanding the market trends and customer needs will help you engage more effectively during interviews.
✨Tip Number 2
Brush up on your problem-solving skills by practising common customer service scenarios. Role-playing with a friend can help you articulate your thought process and demonstrate your customer-first mindset.
✨Tip Number 3
Showcase your language skills by preparing to switch between German and English seamlessly during any discussions. This will highlight your fluency and adaptability, which are crucial for this role.
✨Tip Number 4
Research the company culture and values of the global health & wellness company. Being able to align your personal values with theirs can make a strong impression and show that you're a great fit for their team.
We think you need these skills to ace German Speaking Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in roles where you dealt with queries and problem-solving. Emphasise your fluency in German and English, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a multicultural environment. Mention specific examples of how you've helped customers in the past and your proactive approach to problem-solving.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as communication, teamwork, and adaptability. Use keywords from the job posting to demonstrate that you understand the role and its requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are essential in customer service roles.
How to prepare for a job interview at Thomas Brown Recruitment
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently in both tongues.
✨Highlight Customer Service Experience
Make sure to discuss your previous experience in customer service or call centre roles. Share specific examples of how you've handled customer queries, resolved issues, and maintained professionalism under pressure. This will show that you have the skills needed for the job.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've successfully solved problems for customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers, as this will help you convey your thought process and effectiveness in a clear manner.
✨Emphasise Teamwork and Positivity
The company values a proactive and positive attitude, so be sure to express your enthusiasm for working in a team environment. Share examples of how you've collaborated with colleagues to achieve common goals and how you maintain a positive outlook even in challenging situations.
