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- Tasks: Assist customers with orders, accounts, and queries via phone and online.
- Company: Join a dynamic team focused on customer care and support.
- Benefits: Enjoy hybrid working, training opportunities, and a supportive team environment.
- Why this job: Perfect for problem solvers who thrive in fast-paced settings and love helping others.
- Qualifications: Fluent in Dutch and English, with at least 3 years of customer service experience.
- Other info: Opportunities for growth and occasional travel available.
The predicted salary is between 28800 - 43200 £ per year.
DUTCH SPEAKING ENGLISH/DUTCH HYBRID WORKING – 3 DAYS IN THE OFFICE (MILTON KEYNES) 2 DAYS REMOTE HOURS – 8 – 4PM MONDAY TO FRIDAY We’re looking for a friendly and proactive Customer Care Representative who speaks German AND ENGLISH to join our team. You’ll support our customers with their questions and requests, helping them with orders, accounts, returns, and general information. This role is perfect for someone who enjoys helping others, solving problems, and working in a fast-paced environment. What you’ll do: Help customers by phone or online with their account and order questions. Process orders, returns, and account updates accurately. Explain our products, services, and promotions clearly. Support marketing campaigns by giving customers the right information. Spot opportunities to refer customers to additional services. Handle and resolve escalated customer concerns with care. Guide and support junior customer service team members when needed. What we’re looking for: Fluent in DUTCH AND ENGLISH (French or Spanish is a bonus). At least 3 years of customer service experience. Strong understanding of customer service processes and communication. Calm under pressure and able to multitask in a busy environment. Comfortable using multiple computer programs at once (e.g., Microsoft Office, CRM systems). Confident handling phone-based customer service. Even better if you have: 5+ years in customer service. Experience in a call/contact centre setting. What we offer: A supportive and energetic team. Opportunities for growth and development. Training on our products and systems. Occasional travel opportunities
Dutch speaking Customer Service Advisor employer: Thomas Brown Recruitment
Contact Detail:
Thomas Brown Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dutch speaking Customer Service Advisor
✨Tip Number 1
Make sure to highlight your fluency in both Dutch and English during any conversations you have with us. Being able to communicate effectively in both languages is crucial for this role, so be prepared to demonstrate your language skills.
✨Tip Number 2
Familiarise yourself with common customer service scenarios and how to handle them. We value proactive problem solvers, so think of examples from your past experience where you've successfully resolved customer issues.
✨Tip Number 3
Show your enthusiasm for helping others! During any discussions, express your passion for customer service and how you enjoy making a positive impact on customers' experiences.
✨Tip Number 4
Research our company and the products we offer. Understanding our services will not only help you answer questions but also show us that you're genuinely interested in being part of our team.
We think you need these skills to ace Dutch speaking Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles where you used Dutch and English. Emphasise your ability to handle customer inquiries and resolve issues effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your problem-solving skills and ability to work in a fast-paced environment.
Showcase Language Skills: Clearly state your fluency in Dutch and English. If you have any additional language skills, such as French or Spanish, be sure to mention them as they could give you an edge.
Highlight Relevant Experience: Detail your previous customer service roles, focusing on your experience in handling orders, returns, and customer queries. Use specific examples to illustrate your capabilities and achievements.
How to prepare for a job interview at Thomas Brown Recruitment
✨Showcase Your Language Skills
Since the role requires fluency in Dutch and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to answer questions or even role-play scenarios in both languages.
✨Highlight Customer Service Experience
With at least three years of customer service experience required, make sure to share specific examples from your past roles. Discuss how you handled difficult situations, resolved customer issues, and contributed to team success.
✨Demonstrate Problem-Solving Skills
The company values proactive problem solvers. Prepare to discuss instances where you identified a customer issue and took the initiative to resolve it. This will show your ability to think on your feet in a fast-paced environment.
✨Familiarise Yourself with Their Products
Research the company's products and services before the interview. Being knowledgeable about what they offer will allow you to answer questions confidently and show your genuine interest in the role.
