At a Glance
- Tasks: Provide top-notch customer service to members via various channels.
- Company: Join a global health wellness company with a vibrant team culture.
- Benefits: Remote work, competitive salary, and opportunities for personal growth.
- Other info: Enjoy occasional travel for training and team events.
- Why this job: Make a difference in people's lives while working in a multicultural environment.
- Qualifications: Fluent in German and English, with customer service experience.
The predicted salary is between 27800 - 28000 £ per year.
We are recruiting on behalf of a global health wellness company for a fluent German-speaking Member Services Advisor to join their growing European customer support team. This is a remote-based role supporting members across the DACH region and wider European markets. If you are a dedicated customer service professional who enjoys helping others and thrives in a multicultural, fast-paced environment, we’d love to hear from you.
Key Responsibilities:
- Provide exceptional customer service via phone, email, chat, and other channels
- Assist with member queries, order management, and account troubleshooting
- Maintain high standards of professionalism, accuracy, and responsiveness
- Liaise with internal teams to escalate and resolve issues on behalf of customers and leaders
- Attend occasional training sessions, conventions, or team meetings (some travel required)
- Support the Member Services Team with additional tasks as needed
Your Profile:
- Fluent in German and English (written and spoken)
- Experience in a customer service or call centre role
- Strong problem-solving skills and a customer-first mindset
- Comfortable learning new systems and working under pressure
- Team player with a proactive, positive attitude
Customer Services Advisor German Speaking - remote working employer: Thomas Brown Recruitment
Join a leading global health wellness company that values its employees and fosters a supportive, multicultural work environment. As a Customer Services Advisor, you will benefit from flexible remote working arrangements, opportunities for professional growth, and the chance to make a meaningful impact in the lives of customers across Europe. With a strong emphasis on teamwork and continuous learning, this role offers a rewarding experience for those passionate about customer service.
