At a Glance
- Tasks: Manage customer onboarding and engagement through innovative communication strategies.
- Company: Established international business in the beauty sector with a focus on customer experience.
- Benefits: Competitive salary, annual bonus, hybrid working, and diverse role opportunities.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Join a dynamic team to enhance customer experiences and drive engagement in a thriving industry.
- Qualifications: Experience or education in customer success, CRM, or sales support; strong communication skills required.
The predicted salary is between 42750 - 52250 £ per year.
- £34,000–£42,000 basic salary + 7% annual company incentive bonus
- Hybrid working – 2–3 days per week in the office
- Accessible from Northamptonshire, Buckinghamshire and Bedfordshire
Are you a strong communicator who enjoys building relationships, working with data and finding smarter ways to engage customers?
Our client, an established international business, is looking for an Account Manager to help deliver an engaging and effective experience for new customers.
This opportunity would suit a graduate or someone with relevant experience in customer success, CRM, sales support or customer engagement.
The role
You will develop and manage the onboarding journey, helping new customers feel welcomed, supported and confident from day one.
Combining engaging communications with data insight and automation, you will encourage first orders, ongoing engagement and long-term retention.
Your responsibilities will include
- Developing and maintaining an onboarding communications programme to support hundreds of new customers each month.
- Coordinating welcome messages, celebrating milestones and creating targeted communications to re-engage inactive customers.
- Producing clear, engaging content across email, SMS, Whats App and in-app channels.
- Using CRM workflows, automation and AI tools to improve communications and streamline processes.
- Building dashboards and monitoring engagement, first orders, retention and early sales performance.
- Testing different messages, timings and channels to improve results.
- Working closely with sales, marketing, communications and operational teams to align onboarding activity with wider business campaigns.
- Supporting additional commercial projects and events as required.
About you
We are looking for someone who combines excellent communication skills with an organised, analytical approach.
You will bring
- Relevant experience or education in customer success, customer lifecycle management, CRM operations or sales enablement.
- Confidence working with data and Excel; familiarity with business intelligence tools would be useful.
- A strong interest in AI and automation, ideally with experience using tools such as Chat GPT, Zapier or automated CRM workflows.
- The ability to write engaging communications that encourage action.
- Good project management skills and the ability to manage several priorities.
- A collaborative approach, with the confidence to contribute ideas and suggest improvements.
Experience of social media engagement, presenting to groups or setting up structured workflows would also be an advantage.
- What’s on offer
- Basic salary of £34,000–£42,000, depending on experience.
- 7% annual company incentive bonus.
- Hybrid working, with 2–3 days per week in the office.
- A varied role combining customer engagement, communications, commercial insight and technology within an international business.
Applicants should be able to commute to the office regularly, with the location accessible from Northamptonshire, Buckinghamshire and Bedfordshire.
Account Manager - Customer Experience & Engagement (Beauty) employer: Thomas Brown Recruitment Careers
Join a leading global health and wellness company that values its employees by offering a competitive salary, performance bonuses, and comprehensive private health and dental insurance. With a strong focus on employee development through e-learning opportunities and a supportive work culture, this remote role allows you to thrive in a multicultural environment while enjoying unique perks like birthday leave and gym reimbursement. If you're passionate about customer service and looking for a rewarding career, this is the perfect opportunity for you.
Contact Details:
Thomas Brown Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - Customer Experience & Engagement (Beauty)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Thomas Brown Recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Thomas Brown Recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager - Customer Experience & Engagement (Beauty)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Thomas Brown Recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at Thomas Brown Recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Thomas Brown Recruitment Careers!
How to prepare for a job interview at Thomas Brown Recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
