At a Glance
- Tasks: Manage stock efficiently to support sales and maintain luxury standards.
- Company: Join the iconic Thom Browne team, known for modernising fashion.
- Benefits: Full-time role with opportunities for growth in a luxury retail environment.
- Other info: Dynamic role with a focus on teamwork and proactive problem-solving.
- Why this job: Be a brand ambassador and elevate the luxury shopping experience.
- Qualifications: 2-5 years in fashion stock control; passion for retail is a must.
The predicted salary is between 30000 - 42000 £ per year.
Thom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate.
Job Mission
Act as a brand ambassador for Thom Browne. The main objective is to maintain and operate an efficient stock room enabling the sales team to maximize profitable sales. The stock room must be organised, managed and controlled to ensure the luxury quality of Thom Browne products is maintained and stock loss is minimized.
The Role
- Brand Ambassador
- Elevate the brand image and have a strong understanding of the brand DNA.
- Client management.
- Support Sales Advisors when needed.
- Advise clients to find products easily.
- Ensure first‑class client service is delivered and support the sales team by preparing products and advising them on stock availability or replenishment when core products are scarce.
- Drive product knowledge to remain fully up to date on the whole product range, including product care, stock availability and after‑services offered.
- Stock Management
- Maintain stock room standards that reflect the brand image at all times.
- Ensure that the appropriate quantity of products is in stock; all products are boxed, labelled and stored correctly in the stock room and items on display are properly maintained to reduce damage.
- Process all internal stock transfers, reorder at the time of movement.
- Conduct weekly rotational inventories and stock takes to minimise stock loss.
- Comment and explain discrepancies, resolve issues by searching for missing products and double‑checking all stock.
- Report KPIs to the store manager.
- Replenish products to ensure sufficient availability on the shop floor at all times.
- Ensure the stock room is easily accessible and follows all local H&S guidelines.
- Inform store management about out‑of‑stock items.
- Check stationary, supplies, packaging stock levels and place orders so supplies do not run out.
- Follow‑up and control orders.
- Process delivery invoices in a timely manner.
- Check all deliveries and confirm that the stock delivered corresponds to the invoices and that no stock is damaged.
- Communicate with the supply chain team in a timely manner regarding delivery couriers, customs issues, etc.
- Process all orders daily in a timely manner to reflect standards and maintain performance.
- Open tickets to raise issues.
The Ideal Candidate
- Minimum 2–5 years experience in sales and stock control in a fashion environment, preferably luxury.
- Fluency in English – other languages considered a plus.
- Understanding of Retail KPIs.
- Passionate representative of the Thom Browne world.
- Highly organized, self‑motivated with strong interpersonal skills.
- Good team player and ability to work independently.
- Confident, professional, comfortable working autonomously; strong written and verbal communication.
- Entrepreneurial.
- Passion for retail and stock management.
- Excellent at working and delivering against deadlines and able to work under pressure.
- Ability to prioritise and multitask.
- Ability to establish a proactive approach to tackling issues and identify and implement solutions.
- Proactive and positive in approach.
- A commitment to achieving and exceeding targets.
- Effective communication with all internal and external teams.
- Computer literacy, especially Excel.
Seniority Level Associate
Employment Type Full time
Job Function Sales, Distribution, and Supply Chain
Industries Retail Apparel and Fashion; Retail Luxury Goods and Jewelry
Stock Controller, Harrods employer: Thom Browne, Inc.
At Harrods, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration. As a Stock Controller, you will play a vital role in maintaining the luxury standards of our products while enjoying opportunities for personal and professional growth within one of the world's most prestigious retail environments. With a commitment to employee development and a supportive team atmosphere, Harrods is the perfect place for those seeking a rewarding career in the luxury retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Stock Controller, Harrods
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Thom Browne, Inc., so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Thom Browne, Inc.!
We think you need these skills to ace Stock Controller, Harrods
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Thom Browne, Inc., customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Thom Browne, Inc. and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Thom Browne, Inc. that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Thom Browne, Inc.
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
