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For Companies At a Glance
- Tasks: Welcome clients, achieve sales goals, and maintain product knowledge.
- Company: Thom Browne redefines luxury fashion with innovative designs and craftsmanship.
- Benefits: Enjoy competitive pay, employee discounts, and a comprehensive benefits package.
- Why this job: Join a creative team in a diverse environment with opportunities for career growth.
- Qualifications: 5 years in luxury retail, excellent English, and strong interpersonal skills required.
- Other info: Be part of a brand that values respect, collaboration, and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Thom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.
THE ROLE:
- Greet and welcome all clients ensuring they are properly advised on the collections.
- Achieve and exceed regular monthly, seasonal, quarterly and annual sales plans.
- Provide best-in-class customer service, building strong client relationships, regularly communicating and providing updates, building a viable, well-organized client network.
- Maintain exceptional product knowledge, brand awareness.
- Support daily shop presentation, VM updates and seasonal merchandising; ensuring merchandise is properly filled and Brand Presentation Guide standards are strictly upheld.
- Maintain keen awareness of product selections, core/seasonal styles, Ecommerce offerings, full-priced merchandise, markdowns best sellers and inventory availability.
- Actively maintain Brand expertise in terms of product, brand history, events and projects, key trends, selling points and featured seasonal products.
- Network and engage as Brand Representative; share information on new collections/initiative with other departments, personal stylists, train and educate other associates about the brand.
- Manage back stock to make sure floor is filled in and stock room is in order; communicate regularly in regards to maintaining stock levels, noting any stock call-outs, selling opportunities based on customer feedback, processing shipment/transfers in a timely manner.
- Support management in overseeing day-to-day operations, opening and closing management, inventory & loss prevention management, and store maintenance.
- Follow procedures and respect standards and code of ethics, including grooming and behaviour.
THE IDEAL CANDIDATE:
- 5 years’ experience in luxury retail or wholesale environment.
- Excellent knowledge of English is mandatory; any other language will be considered a plus.
- Demonstrated proficiency in the areas of client relationship management, product knowledge, selling techniques and effective communication.
- Passionate representative of the Thom Browne world.
- Highly organized, self-motivated with strong interpersonal skills.
- Confident, professional, comfortable working autonomously; strong communication both written and verbal.
WHAT WE OFFER YOU:
- Highly competitive pay.
- Comprehensive benefits package and company uniform.
- Employee Discounts.
- Diverse and inclusive working environment.
- Career progression and development programs.
Senior Sales Associate - Harrods employer: Thom Browne, Inc.
Contact Detail:
Thom Browne, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Associate - Harrods
✨Tip Number 1
Familiarise yourself with Thom Browne's brand ethos and product offerings. Understanding the unique aspects of their designs and how they challenge traditional norms will help you connect with potential clients and demonstrate your passion for the brand.
✨Tip Number 2
Network within the luxury retail sector, especially with individuals who have experience at Harrods or similar high-end environments. Building relationships with current employees can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to showcase your customer service skills through role-playing scenarios. Being able to demonstrate how you would greet clients, handle inquiries, and build relationships will set you apart during any interviews.
✨Tip Number 4
Stay updated on current fashion trends and luxury retail news. This knowledge will not only enhance your conversations with clients but also show your commitment to the industry and your ability to engage with the brand's offerings effectively.
We think you need these skills to ace Senior Sales Associate - Harrods
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Thom Browne's ethos and product offerings. Highlight your understanding of their unique approach to luxury retail in your application.
Tailor Your CV: Ensure your CV reflects relevant experience in luxury retail, particularly in client relationship management and sales. Use specific examples that demonstrate your achievements in these areas.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brand and your alignment with their values. Mention your experience in exceeding sales targets and providing exceptional customer service.
Highlight Language Skills: If you speak any languages other than English, make sure to mention them. This can set you apart from other candidates and show your ability to connect with a diverse clientele.
How to prepare for a job interview at Thom Browne, Inc.
✨Showcase Your Product Knowledge
Make sure to brush up on Thom Browne's collections, brand history, and key trends. Being able to discuss specific products and their selling points will demonstrate your passion and expertise, which is crucial for a Senior Sales Associate role.
✨Demonstrate Exceptional Customer Service Skills
Prepare examples of how you've built strong client relationships in the past. Highlight your ability to provide best-in-class service and how you’ve exceeded sales targets through effective communication and relationship management.
✨Exhibit Strong Organisational Skills
Be ready to discuss how you manage stock levels and maintain shop presentation. Share any experiences where your organisational skills led to improved sales or customer satisfaction, as this is vital for maintaining the store's standards.
✨Emphasise Your Teamwork and Collaboration
Thom Browne values respect and collaboration, so be prepared to talk about how you've worked effectively within a team. Share instances where you’ve trained or educated colleagues, showcasing your ability to engage and network as a brand representative.
