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- Tasks: Achieve sales goals while providing top-notch customer service and building strong client relationships.
- Company: Join Thom Browne, a brand known for modernising luxury fashion with exceptional craftsmanship.
- Benefits: Enjoy competitive pay, comprehensive benefits, and a stylish company uniform.
- Why this job: Be part of a creative team that values innovation and excellence in luxury retail.
- Qualifications: 3 years in luxury retail, fluent in Mandarin, and strong communication skills required.
- Other info: Diverse environment with great career progression and development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Thom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.
THE ROLE:
- Achieve and exceed regular monthly, seasonal, quarterly and annual sales plans.
- Provide best-in-class customer service; building strong client relationships, regularly communicating and providing updates, building a viable, well-organized client network.
- Maintain exceptional product knowledge, brand awareness.
- Support daily shop presentation, ensuring merchandise is properly filled and Brand Presentation Guide standards are strictly upheld.
- Maintain keen awareness of product selections, core/seasonal styles, Ecommerce offerings, full-priced merchandise, markdowns best sellers and inventory availability.
- Actively maintain Brand expertise in terms of product, brand history, events and projects, key trends, selling points and featured seasonal products.
- Identify selling opportunities, communicate customer feedback, process shipment/transfers in a timely manner.
- Manage back stock to make sure floor is filled in and stock room is in order; communicate regularly in regard to maintaining stock levels, noting any stock call-outs, selling opportunities based on customer feedback.
THE IDEAL CANDIDATE:
- Minimum 3 year’s experience in luxury retail or luxury customer service environment.
- Fluent in Chinese Mandarin is mandatory. Additional language fluency a plus.
- Ability to source prospective clients from existing sphere of influence.
- Demonstrated proficiency in the areas of client relationship management, product knowledge, selling techniques and effective communication.
- Passionate representative of the Thom Browne world.
- Highly organized, self-motivated with strong interpersonal skills.
- Confident, professional, comfortable working autonomously; strong communication both written and verbal. Entrepreneurial.
WHAT WE OFFER YOU:
- Highly competitive pay
- Comprehensive benefits package
- Company uniform
- Diverse and inclusive working environment
- Career progression and development programs
Sales Associate - Harrods (mandarin speaker) employer: Thom Browne, Inc.
Contact Detail:
Thom Browne, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - Harrods (mandarin speaker)
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury retail space, especially those who might know someone at Thom Browne. A personal introduction can make all the difference in landing that interview.
✨Tip Number 2
Show off your Mandarin skills! If you get the chance to chat with someone from the team, don’t hesitate to sprinkle in some Mandarin. It’ll show you’re not just qualified but also genuinely interested in connecting with their clientele.
✨Tip Number 3
Be prepared to discuss your product knowledge. Brush up on Thom Browne’s latest collections and be ready to share your thoughts on their unique designs. This will demonstrate your passion and commitment to the brand.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Thom Browne family.
We think you need these skills to ace Sales Associate - Harrods (mandarin speaker)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Thom Browne brand shine through. We want to see how much you love luxury retail and how you can bring that passion to our team!
Tailor Your CV: Just like a well-fitted suit, your CV should be tailored to the role. Highlight your experience in luxury retail and any relevant skills that match the job description. We’re looking for specifics that show you’re the perfect fit!
Be Personable: In your cover letter, don’t just list your qualifications—tell us a bit about yourself! We value strong interpersonal skills, so share a story or two that showcases your ability to build client relationships.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Thom Browne, Inc.
✨Know Your Brand Inside Out
Before the interview, dive deep into Thom Browne's history, values, and product lines. Familiarise yourself with their unique approach to modernising the suit and be ready to discuss how you can embody their brand ethos in your role as a Sales Associate.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Highlight how you've built strong client relationships and exceeded sales targets, as this is crucial for the role. Be ready to discuss specific techniques you used to engage customers.
✨Demonstrate Your Language Proficiency
Since fluency in Mandarin is mandatory, practice speaking about the brand and its products in Mandarin. You might be asked to demonstrate your language skills during the interview, so be confident and articulate when discussing your experiences and the brand.
✨Be Organised and Proactive
Show that you're highly organised by discussing how you manage stock levels and maintain shop presentation. Prepare to share strategies you've used in previous roles to keep inventory in check and ensure a seamless shopping experience for customers.