At a Glance
- Tasks: Lead a talented team to deliver exceptional customer experiences and drive sales.
- Company: Join the iconic Harrods team, known for luxury and innovation in fashion.
- Benefits: Enjoy competitive pay, comprehensive benefits, employee discounts, and career development.
- Other info: Dynamic, inclusive workplace with opportunities for growth and creativity.
- Why this job: Be a fashion ambassador and make a real impact in a luxury retail environment.
- Qualifications: 5+ years in retail leadership, preferably in luxury fashion.
The predicted salary is between 36000 - 60000 £ per year.
ABOUT US
Thom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.
THE ROLE
The Assistant Store Manager will be responsible for leading and inspiring a team of talented individuals to provide an exceptional customer experience and utilize entrepreneurial skills to develop and grow the business in partnership with the Store Manager.
- Responsible for driving sales in order to reach goals and assist with sales in the boutique at busy times.
- Responsible for all administrative work.
- Oversee the stock: ensuring a smooth inventory, handling of buyback, RTV, pricing the stock etc.
- Ensuring all creations are shipped in a correct and fully ensured way.
- Train and lead the team to provide excellent customer service and high performance in terms of selling ceremony.
- Be an ambassador of the brand: assist the store manager with all clienteling activities and with the management of high-profile client relations (identify customer’s needs and build long-lasting relationships with all customers).
- Preparing and writing reports (daily, weekly, monthly) within the given deadline also in a comprehensive manner, e.g Daily report, weekly report, Monthly report, Time Attendance, etc.
- Maintain the look of the store ensuring it is inviting and welcoming (including all maintenance matters); ensure the full sharing and execution of the corporate strategies and procedures.
- Analyze and interpret performance information to support improvement of the team.
- Analyze and interpret KPI’s in order to implement actions through them and drive the business.
- Manage staff performance, shifts, duties, holidays and absences.
- Work with external partners (e.g hotels/concierges) to create business opportunities.
- Review and implement systems, processes and procedures to ensure the smooth, safe and efficient running of the store.
SKILLS
- 5+ years of experience as a Retail leader.
- Luxury Fashion/Retail industry experience.
- Experience in a concession in Harrods is a plus.
- An entrepreneur with the ability to drive results; adaptable, problem solver, and strategic.
- Well connected with strong interpersonal and relationship building skills.
- Elevated customer service skills; a true fashion expert with a passion for sales.
- Strong in talent development and leadership.
- Exceptional verbal and written communication skills.
WHAT WE OFFER YOU
- Highly competitive pay.
- Comprehensive benefits package and company uniform.
- Employee Discounts.
- Diverse and inclusive working environment.
- Career progression and development programs.
Assistant Store Manager Harrods in London employer: Thom Browne, Inc.
At Thom Browne, we pride ourselves on fostering a dynamic and inclusive work environment where creativity and collaboration thrive. As an Assistant Store Manager at our prestigious Harrods location, you will not only lead a talented team but also enjoy competitive pay, comprehensive benefits, and exceptional career development opportunities. Join us in redefining luxury fashion while building lasting relationships with our esteemed clientele in one of the world's most iconic retail destinations.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager Harrods in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Thom Browne, Inc., so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Thom Browne, Inc.!
We think you need these skills to ace Assistant Store Manager Harrods in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Thom Browne, Inc., customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Thom Browne, Inc. and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Thom Browne, Inc. that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Thom Browne, Inc.
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
