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For Companies At a Glance
- Tasks: Lead a talented team to deliver exceptional customer experiences and drive sales.
- Company: Join the iconic Harrods team, known for luxury and innovation in fashion.
- Benefits: Enjoy competitive pay, comprehensive benefits, employee discounts, and career development.
- Why this job: Be a fashion ambassador and make a real impact in a luxury retail environment.
- Qualifications: 5+ years in retail leadership, preferably in luxury fashion.
- Other info: Dynamic, inclusive workplace with opportunities for growth and creativity.
The predicted salary is between 36000 - 60000 £ per year.
ABOUT US
Thom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.
THE ROLE
The Assistant Store Manager will be responsible for leading and inspiring a team of talented individuals to provide an exceptional customer experience and utilize entrepreneurial skills to develop and grow the business in partnership with the Store Manager.
- Responsible for driving sales in order to reach goals and assist with sales in the boutique at busy times.
- Responsible for all administrative work.
- Oversee the stock: ensuring a smooth inventory, handling of buyback, RTV, pricing the stock etc.
- Ensuring all creations are shipped in a correct and fully ensured way.
- Train and lead the team to provide excellent customer service and high performance in terms of selling ceremony.
- Be an ambassador of the brand: assist the store manager with all clienteling activities and with the management of high-profile client relations (identify customer’s needs and build long-lasting relationships with all customers).
- Preparing and writing reports (daily, weekly, monthly) within the given deadline also in a comprehensive manner, e.g Daily report, weekly report, Monthly report, Time Attendance, etc.
- Maintain the look of the store ensuring it is inviting and welcoming (including all maintenance matters); ensure the full sharing and execution of the corporate strategies and procedures.
- Analyze and interpret performance information to support improvement of the team.
- Analyze and interpret KPI’s in order to implement actions through them and drive the business.
- Manage staff performance, shifts, duties, holidays and absences.
- Work with external partners (e.g hotels/concierges) to create business opportunities.
- Review and implement systems, processes and procedures to ensure the smooth, safe and efficient running of the store.
SKILLS
- 5+ years of experience as a Retail leader.
- Luxury Fashion/Retail industry experience.
- Experience in a concession in Harrods is a plus.
- An entrepreneur with the ability to drive results; adaptable, problem solver, and strategic.
- Well connected with strong interpersonal and relationship building skills.
- Elevated customer service skills; a true fashion expert with a passion for sales.
- Strong in talent development and leadership.
- Exceptional verbal and written communication skills.
WHAT WE OFFER YOU
- Highly competitive pay.
- Comprehensive benefits package and company uniform.
- Employee Discounts.
- Diverse and inclusive working environment.
- Career progression and development programs.
Assistant Store Manager Harrods in London employer: Thom Browne, Inc.
Contact Detail:
Thom Browne, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager Harrods in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury retail space, especially those who have experience at Harrods. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for fashion and customer service shine through. Share stories that highlight your leadership skills and how you've driven results in previous roles.
✨Tip Number 3
Research the brand! Understand Thom Browne's ethos and values. This will not only help you in interviews but also show that you're genuinely interested in being part of the team and contributing to their vision.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and the brand. Don’t miss out on this opportunity!
We think you need these skills to ace Assistant Store Manager Harrods in London
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for luxury fashion shine through! Share specific experiences that highlight your passion and how it aligns with our brand values. We want to see your enthusiasm for the role!
Tailor Your CV and Cover Letter: Just like a perfectly fitted suit, your CV and cover letter should be tailored to the Assistant Store Manager position. Highlight relevant experience in retail leadership and customer service, and don’t forget to mention any connections you have with Harrods!
Be Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Use bullet points where necessary and keep your language professional yet approachable. Remember, we’re looking for exceptional communication skills!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy and ready to embrace the digital age!
How to prepare for a job interview at Thom Browne, Inc.
✨Know the Brand Inside Out
Before your interview, dive deep into Thom Browne's history and values. Understand their approach to modernising the suit and how they challenge traditional norms. This knowledge will help you connect your experience with their brand ethos during the conversation.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll need to inspire a team. Prepare examples of how you've successfully led teams in the past, particularly in high-pressure retail environments. Highlight your ability to drive sales and enhance customer experiences through effective leadership.
✨Demonstrate Your Customer-Centric Approach
Be ready to discuss how you build long-lasting relationships with customers. Share specific instances where you've identified customer needs and tailored your service to meet them. This will show that you understand the importance of exceptional customer service in luxury retail.
✨Prepare for Performance Analysis Questions
Expect questions about KPIs and performance metrics. Brush up on how you've used data to drive business decisions in previous roles. Being able to analyse and interpret performance information will demonstrate your strategic thinking and problem-solving skills.