At a Glance
- Tasks: Drive sales and deliver exceptional customer service while building strong client relationships.
- Company: Join Thom Browne, a luxury brand known for its innovative approach to modern tailoring.
- Benefits: Enjoy competitive pay, comprehensive benefits, and a stylish company uniform.
- Other info: Diverse and inclusive environment with ongoing development programs.
- Why this job: Be part of a creative team that values craftsmanship and offers career growth opportunities.
- Qualifications: 3 years in luxury retail, fluent in Mandarin, and strong interpersonal skills.
The predicted salary is between 30000 - 42000 £ per year.
ABOUT US
Thom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.
THE ROLE:
- Achieve and exceed regular monthly, seasonal, quarterly and annual sales plans.
- Provide best-in-class customer service; building strong client relationships, regularly communicating and providing updates, building a viable, well-organized client network.
- Maintain exceptional product knowledge, brand awareness.
- Support daily shop presentation, ensuring merchandise is properly filled and Brand Presentation Guide standards are strictly upheld.
- Maintain keen awareness of product selections, core/seasonal styles, Ecommerce offerings, full-priced merchandise, markdowns best sellers and inventory availability.
- Actively maintain Brand expertise in terms of product, brand history, events and projects, key trends, selling points and featured seasonal products.
- Identify selling opportunities, communicate customer feedback, process shipment/transfers in a timely manner.
- Manage back stock to make sure floor is filled in and stock room is in order; communicate regularly in regard to maintaining stock levels, noting any stock call-outs, selling opportunities based on customer feedback.
THE IDEAL CANDIDATE:
- Minimum 3 year’s experience in luxury retail or luxury customer service environment.
- Fluent in Chinese Mandarin is mandatory. Additional language fluency a plus.
- Ability to source prospective clients from existing sphere of influence.
- Demonstrated proficiency in the areas of client relationship management, product knowledge, selling techniques and effective communication.
- Passionate representative of the Thom Browne world.
- Highly organized, self-motivated with strong interpersonal skills.
- Confident, professional, comfortable working autonomously; strong communication both written and verbal. Entrepreneurial.
WHAT WE OFFER YOU
- Highly competitive pay
- Comprehensive benefits package
- Company uniform
- Diverse and inclusive working environment
- Career progression and development programs
Sales Associate - Harrods (mandarin speaker) in Kingston upon Hull employer: Thom Browne, Inc.
Thom Browne is an exceptional employer that fosters a diverse and inclusive working environment, where creativity and innovation are at the forefront. As a Sales Associate at our prestigious Harrods location, you will benefit from a highly competitive pay structure, comprehensive benefits, and ample opportunities for career progression and development. Join us to be part of a team that values respect, collaboration, and the pursuit of excellence in luxury retail.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate - Harrods (mandarin speaker) in Kingston upon Hull
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury retail space, especially those who might know someone at Thom Browne. A personal introduction can make all the difference in landing that interview.
✨Tip Number 2
Show off your Mandarin skills! If you’re fluent, make sure to highlight this in conversations and during interviews. It’s a key requirement for the role, so let’s make it a standout feature of your pitch.
✨Tip Number 3
Do your homework on Thom Browne! Familiarise yourself with their latest collections and brand ethos. This will not only impress during interviews but also help you connect with the brand's vision and values.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Thom Browne family.
We think you need these skills to ace Sales Associate - Harrods (mandarin speaker) in Kingston upon Hull
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for luxury retail and Thom Browne shine through. We want to see how much you love the brand and the unique style it represents!
Tailor Your CV:Just like a well-fitted suit, your CV should be tailored to the role. Highlight your experience in luxury retail and any relevant skills that match what we’re looking for. Make it personal and relevant!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. No need for fluff—just the good stuff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Thom Browne, Inc.
✨Know Your Brand Inside Out
Before the interview, dive deep into Thom Browne's history, values, and product lines. Familiarise yourself with their unique approach to tailoring and craftsmanship. This knowledge will not only impress your interviewers but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you built strong client relationships and handled feedback. This is crucial for a Sales Associate role, especially in a luxury retail environment.
✨Practice Your Mandarin
Since fluency in Mandarin is mandatory, make sure you're comfortable speaking it during the interview. You might be asked to demonstrate your language skills, so practice common sales scenarios or customer interactions in Mandarin to showcase your proficiency.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage stock levels and maintain shop presentation. Share specific strategies you've used in previous roles to keep inventory organised and ensure the sales floor is always appealing. This will show that you understand the importance of presentation in luxury retail.
