At a Glance
- Tasks: Manage and develop the regional made-to-measure and custom business while maximising sales.
- Company: Thom Browne, a leader in modern tailoring and craftsmanship.
- Benefits: Highly competitive pay, comprehensive benefits, and a stylish company uniform.
- Other info: Diverse and inclusive environment with opportunities for personal growth.
- Why this job: Join a creative team and influence luxury fashion with your expertise.
- Qualifications: 4-5 years in luxury retail, strong client management, and garment construction skills.
The predicted salary is between 50000 - 65000 £ per year.
ABOUT US
Thom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.
THE ROLE
As the Regional Made to Measure and Custom Manager, you will manage, develop and directly influence the regional MTM and Custom business and culture within Thom Browne. Your responsibilities will include:
- Maximising sales and revenue utilizing all available data, knowledge of the business and marketplace to consistently seek new opportunities to improve core MTM and custom business.
- Achieving and exceeding regular monthly, seasonal, quarterly and annual MTM sales plans for the region.
- Managing VIP Clients and Special-Order Requests; contributing concrete problem-solving activities to satisfy customer needs.
- Providing best-in-class customer service, building strong client relationships with regular communication and swatch mail-outs.
- Building a viable, well-organized client network through the MTM specialists.
- Planning seasonal training for the sales teams with retail and wholesale regional teams.
- Supporting training plans and development paths for regional MTM talents.
- Maintaining exceptional product knowledge, including understanding of production techniques and technologies, styling and design concepts, methods of construction, materials and fabric selection.
- Planning seasonal trunk shows in regional stores for wholesale and retail.
- Actively maintaining Brand expertise in terms of product, brand history, events and projects, key trends, selling points and featured seasonal products.
- Identifying selling opportunities, communicating customer feedback, processing shipment/transfers in a timely manner.
- Assessing and reviewing quality control of all MTM orders.
- Working with internal and external specialists to alter products, using suitable and efficient tailoring construction methods.
- Submitting MTM Orders in the MTM Order Entry Portal; following up on orders; minimising deficiencies.
- Ensuring reporting activity at the end of each travel and at the end of the season.
- Checking production order status: liaising with MTM operations, customer service and product delivery and execution.
- Proactively informing teams accordingly.
THE IDEAL CANDIDATE
- Minimum 4-5 years of experience in a tailoring-focused, luxury retail or wholesale environment.
- Demonstrated proficiency in the areas of client relationship management, product knowledge, selling techniques and advanced garment construction expertise.
- Possesses analytical skills and competencies in the development of performance, processes and sales analysis.
- Passionate representative of the Thom Browne world.
- Highly organized, self-motivated with strong interpersonal and time-management skills.
- Confident, professional, comfortable working autonomously; diplomatic verbal and written communication.
WHAT WE OFFER YOU
- Highly competitive pay.
- Comprehensive benefits package.
- Company Uniform.
- Diverse and inclusive working environment.
EMEA regional made-to-measure and custom manager employer: Thom Browne, Inc.
Thom Browne is an exceptional employer that fosters a culture of creativity and collaboration, making it an ideal place for ambitious individuals in the luxury retail sector. With a commitment to employee growth through tailored training programmes and a diverse, inclusive work environment, we empower our team members to excel in their roles while enjoying competitive pay and comprehensive benefits. Located in a vibrant area, our company not only values craftsmanship but also prioritises building strong client relationships, ensuring that every employee plays a vital role in our success.
StudySmarter Expert Advice🤫
We think this is how you could land EMEA regional made-to-measure and custom manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with Thom Browne's current employees on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your passion for craftsmanship! When you get the chance to chat with someone from Thom Browne, share your thoughts on their designs and how you can contribute to their vision. Let your enthusiasm shine through!
✨Tip Number 3
Prepare for interviews by researching the latest trends in luxury tailoring and Thom Browne's unique approach. Being knowledgeable will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Thom Browne team.
We think you need these skills to ace EMEA regional made-to-measure and custom manager
Some tips for your application 🫡
Show Your Passion for Tailoring:When writing your application, let your love for tailoring and luxury retail shine through. Share specific experiences that highlight your expertise in garment construction and client relationship management. We want to see how you embody the Thom Browne ethos!
Be Data-Driven:Since this role involves maximising sales and revenue, make sure to include any relevant data or metrics from your past experiences. Show us how you've used analytics to drive performance and identify new opportunities. Numbers speak volumes!
Highlight Your Organisational Skills:As a Regional Manager, you'll need to juggle multiple tasks. In your application, mention how you've successfully managed projects or teams in the past. We love seeing examples of strong time-management and organisational skills!
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands. Don’t miss out on this opportunity!
How to prepare for a job interview at Thom Browne, Inc.
✨Know Your Craft
Make sure you brush up on your knowledge of tailoring techniques and garment construction. Being able to discuss specific methods and materials will show that you’re not just passionate about fashion, but also have the expertise to back it up.
✨Client Relationship Mastery
Prepare examples of how you've successfully managed client relationships in the past. Think about specific situations where you went above and beyond to meet a client's needs, as this role heavily focuses on VIP clients and special-order requests.
✨Data-Driven Decisions
Familiarise yourself with sales analysis and performance metrics. Be ready to discuss how you’ve used data to identify opportunities for growth in previous roles. This will demonstrate your analytical skills and your ability to maximise sales.
✨Show Your Passion
Thom Browne values creativity and innovation, so don’t hold back on expressing your passion for the brand and its ethos. Share your thoughts on current trends in luxury retail and how you can contribute to the brand’s vision.
