At a Glance
- Tasks: Ensure guest safety and well-being while delivering exceptional customer service.
- Company: The Tower Hotel, a 4-star deluxe hotel near iconic landmarks.
- Benefits: Competitive pay, career development, wellness support, and discounts.
- Other info: Inclusive workplace with opportunities for recognition and community involvement.
- Why this job: Join a dynamic team and make a real impact on guest experiences.
- Qualifications: Passion for hospitality and previous customer-facing experience preferred.
The predicted salary is between 14 - 14 £ per hour.
Contract: Full Time
Payment: Hourly
Salary: £14.35 per hour
Would you like to work in a spacious, contemporary hotel close to World Heritage Sites Tower Bridge and The Tower of London? The Tower Hotel is a 4-star deluxe hotel from the “by Thistle” collection, with 801 bedrooms, a restaurant and bar offering unparalleled views of the River Thames, and 19 meeting rooms also offering stunning views over Tower Bridge and St Katharine Docks.
What you’ll be doing:
Are you a dedicated security professional with a passion for ensuring the safety and well-being of our guests and team members? Do you excel at building valuable relationships while delivering exceptional customer service? If you thrive in a dynamic environment and are committed to creating a secure and welcoming atmosphere, we would love to hear from you! As a Safety & Security Team Member, you will play a crucial role in safeguarding our property, team members, and guests. Your responsibilities will include:
- Conducting regular floor walks
- Investigating and documenting any incidents or queries
- Responding with a calm and professional demeanor to ensure the best possible guest experience
Your commitment to transparency and attention to detail will contribute to maintaining a secure environment for all.
What you’ll bring:
- A genuine passion for delivering the highest levels of service, ensuring every guest feels safe and valued
- An ability to connect with people, demonstrating understanding and support in all interactions
- A natural ability to remain composed and professional when addressing incidents, ensuring that resolutions are handled effectively
- A keen eye for detail, ensuring that all safety protocols are followed and documented accurately
- A collaborative spirit, eager to work alongside colleagues to create a safe and welcoming environment
- The ability to navigate a fast-paced service environment, remaining flexible and open to change
- A demonstrable desire to pursue a career in hospitality, contributing to the overall guest experience
- Previous experience in a customer-facing role within a fast-paced service environment is a plus
What you’ll get in return:
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
- Career Development & Growth: We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
- Financial Wellbeing: You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
- Mental & Physical Well-being: We’re here to support your well-being, whenever and wherever you need it.
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
- Recognition & Community: We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Safety & Security Team Member - Nights employer: Thistle
The Tower Hotel is an exceptional employer, offering a vibrant work culture in a stunning location near iconic landmarks like Tower Bridge and The Tower of London. With a strong commitment to employee growth through our award-winning Academy, comprehensive well-being support, and a range of financial benefits, we ensure that our Safety & Security Team Members thrive both personally and professionally while contributing to a safe and welcoming environment for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Safety & Security Team Member - Nights
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Safety & Security Team Member role.
✨Tip Number 2
Prepare for the interview by researching the hotel and its values. Understand their commitment to guest safety and well-being, and think of examples from your past experiences that showcase your ability to deliver exceptional service.
✨Tip Number 3
Show off your personality! During the interview, let your passion for hospitality shine through. Be genuine and express how much you care about creating a secure and welcoming environment for guests and team members alike.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our amazing benefits right there.
We think you need these skills to ace Safety & Security Team Member - Nights
Some tips for your application 🫡
Show Your Passion:Let us see your genuine passion for safety and customer service right from the start. Use your application to highlight any relevant experiences that showcase your commitment to ensuring a secure and welcoming environment for guests.
Be Detail-Oriented:We love a keen eye for detail! Make sure to mention any specific safety protocols or procedures you've followed in previous roles. This will show us that you understand the importance of maintaining a secure atmosphere.
Connect with Us:Your ability to connect with people is key! In your application, share examples of how you've built relationships in past roles. This will help us see how you can contribute to our team and enhance the guest experience.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Tower Hotel!
How to prepare for a job interview at Thistle
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Safety & Security Team Member. Familiarise yourself with the hotel’s safety protocols and think about how your previous experiences align with these duties. This will help you demonstrate your genuine passion for ensuring guest safety.
✨Showcase Your Customer Service Skills
Since this role involves interacting with guests, be prepared to discuss your customer service experience. Think of specific examples where you’ve gone above and beyond to ensure someone felt safe and valued. This will highlight your ability to connect with people and deliver exceptional service.
✨Stay Calm Under Pressure
The interviewers will likely ask how you handle stressful situations. Prepare to share instances where you remained composed during an incident. Emphasising your calm and professional demeanour will show that you can effectively manage challenges in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how the hotel supports its staff in maintaining a secure environment. This shows your interest in the role and your eagerness to contribute to a collaborative spirit within the team.
