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- Tasks: Welcome guests and provide top-notch service at the reception desk.
- Company: Thistle Heathrow is a welcoming airport hotel with direct access to Terminal 5.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Join a friendly team and create memorable experiences for guests in a vibrant setting.
- Qualifications: Passion for service, empathy, and a willingness to learn are key; experience with Opera is a plus.
- Other info: Flexible shifts, including early and late hours, to fit your schedule.
The predicted salary is between 24000 - 36000 £ per year.
Located close to Longford, just off the Bath Road, Thistle Heathrow is an Airport hotel which delivers a warm welcome no matter how long or short the stay. It has 264 bedrooms and 14 meeting rooms, the largest one seating up to 700 people – meaning it is also an extremely popular local wedding venue. It is the only hotel that has direct access to Heathrow Terminal 5 by POD in just 5 minutes. The Role: As Front of House Team Member you will mainly work on the Reception desk providing a warm welcome and great service to our guests from the moment they arrive to the moment they leave. Previous experience with Opera is an advantage as you will of course be helping our guests with Check-in and Check-Out, however more than that you will have the opportunity to really get to know your guests in order to better anticipate their needs and deliver a truly personalised experience. You will need to be proactive in solving guest queries and be able to do your best work while remaining cool and calm in busy times. Our Front of House Teams work a shift rota so you will need to be comfortable working five days out of seven, with some early shifts and some late shifts. What we look for: Passionate about delivering the highest levels of service with a desire to learn, work hard and progress Comfortable in a front line role facing the public Empathetic and able to build relationships An open personality who is relaxed and natural in their intera…
Receptionist employer: Thistle
Contact Detail:
Thistle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarize yourself with the hotel industry, especially the role of a receptionist. Understanding the daily operations and challenges faced at the front desk will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you feel more comfortable and confident when interacting with guests, showcasing your ability to provide a warm welcome.
✨Tip Number 3
Research Thistle Heathrow and its unique offerings, such as the direct access to Heathrow Terminal 5. Being knowledgeable about the hotel will allow you to answer questions and show your enthusiasm for the position.
✨Tip Number 4
Prepare to discuss how you handle stressful situations. Think of examples from past experiences where you remained calm under pressure, as this is crucial for a front-line role in a busy hotel environment.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Receptionist position. Understand the key responsibilities and the qualities that Thistle Heathrow is looking for in a candidate.
Highlight Relevant Experience: If you have previous experience in hospitality or customer service, especially with systems like Opera, make sure to highlight this in your CV and cover letter. Provide specific examples of how you've delivered excellent service.
Show Your Personality: Since the role requires an open personality and the ability to build relationships, let your personality shine through in your application. Use a friendly tone and share anecdotes that demonstrate your empathy and proactive approach.
Tailor Your Application: Customize your CV and cover letter to reflect the values and expectations outlined in the job description. Mention your passion for delivering high levels of service and your willingness to learn and grow within the role.
How to prepare for a job interview at Thistle
✨Show Your Passion for Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a guest or resolve an issue.
✨Demonstrate Your Empathy
During the interview, highlight your ability to connect with guests on a personal level. Discuss how you can anticipate their needs and create a welcoming atmosphere, which is crucial for a Front of House role.
✨Familiarize Yourself with Opera
If you have experience with Opera or similar hotel management software, be sure to mention it. If not, express your willingness to learn quickly and adapt to new systems, as this will show your proactive attitude.
✨Stay Calm Under Pressure
Prepare to discuss how you handle busy situations. Provide examples of times when you remained composed and effective during peak hours, as this is essential for maintaining high service standards in a hotel environment.
