At a Glance
- Tasks: Lead the reception team, ensuring excellent guest service and smooth check-in/check-out processes.
- Company: Join the vibrant team at The Marble Arch Hotel, a stylish 4-star property.
- Benefits: Enjoy competitive salary, wellness support, discounts, and career development opportunities.
- Other info: Inclusive workplace with recognition events and paid volunteering days.
- Why this job: Make a real impact in hospitality while growing your leadership skills.
- Qualifications: Creative leadership, strong communication, and knowledge of Opera Cloud required.
The predicted salary is between 35875 - 35875 £ per year.
The Marble Arch Hotel, one of our 4-star properties from the “by Thistle” collection, is located just off Oxford Street and a short walk from the West End and Hyde Park. With 692 stylish and spacious bedrooms, unique dining spaces, and 13 meeting rooms, join an exciting and vibrant team to help deliver an excellent guest experience.
What you’ll be doing
- As Reception Manager, you’ll lead by example, providing excellent guest service and a smooth, efficient check-in/check-out process.
- Your proactive approach will be key in resolving guest queries and ensuring each interaction reflects our commitment to exceptional hospitality.
- Beyond guest service, you’ll focus on enhancing team performance through recruiting, training, and ongoing development, helping each team member reach their full potential.
- This role involves a sales component, so you’ll be comfortable driving sales at the desk and empowering your team to do the same.
What you’ll bring
- Creative, inspiring leadership that motivates and guides the team to deliver exceptional service.
- A keen eye for detail to ensure the highest standards at all times.
- A deep passion for hospitality and guest satisfaction.
- Excellent communication skills, with the ability to connect naturally with guests and team members.
- Analytical skills for problem-solving and sales strategy.
- Knowledge of Opera Cloud is essential.
What you’ll get in return
- Great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes.
- Career Development & Growth - Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and unlock your unique potential.
- Financial Wellbeing – Access to your earned salary before payday, discounts on retailers, dining, hotel stays, and more.
- Mental & Physical Well-being - On-Site Mental Health First Aiders, 24/7 Employee Assistance Line, Be Well Platform, Gym Discounts & Cycle to Work Scheme.
- Recognition & Community – Monthly, quarterly, and annual recognition, social and seasonal events, paid volunteering days.
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Reception Manager -Days & Nights employer: Thistle
The Marble Arch Hotel, part of the esteemed 'by Thistle' collection, offers an exceptional work environment where your passion for hospitality can truly shine. With a strong focus on employee development through our award-winning Academy, you will have ample opportunities to grow your career while enjoying a supportive culture that prioritises well-being and recognition. Located in the heart of London, just steps from iconic attractions, we provide not only competitive benefits but also a vibrant community that celebrates diversity and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager -Days & Nights
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibrant environment.
✨Tip Number 2
Practice your communication skills! As a Reception Manager, you'll need to connect naturally with guests and team members. Role-play common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Show off your leadership style during the interview. Share examples of how you've motivated teams in the past and how you plan to enhance performance at the Marble Arch Hotel. We want to see your passion for hospitality shine through!
✨Tip Number 4
Don’t forget to ask questions! Inquire about the team dynamics, training opportunities, and how they support career development. This shows that you're serious about growing with them and helps you gauge if it's the right fit for you.
We think you need these skills to ace Reception Manager -Days & Nights
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific experiences where you’ve gone above and beyond for guests, as this will resonate with us at StudySmarter and show that you’re the right fit for our team.
Tailor Your Application:Make sure to customise your CV and cover letter for the Reception Manager role. Highlight your leadership skills and any experience with sales strategies, as we’re looking for someone who can inspire their team while driving results.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points for key achievements and ensure your communication is clear, as excellent communication skills are essential for this role. We want to see how you connect naturally with others!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our vibrant team at The Marble Arch Hotel!
How to prepare for a job interview at Thistle
✨Know Your Stuff
Before the interview, make sure you’re familiar with the Marble Arch Hotel and its offerings. Understand their commitment to guest satisfaction and how your role as Reception Manager fits into that. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to lead by example. Prepare examples of how you've motivated teams in the past or resolved conflicts. Highlight your experience in training and developing staff, as this is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific situations where you’ve successfully handled guest complaints or operational challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical skills.
✨Sales Savvy is Key
Since the role involves a sales component, think about how you can drive sales at the reception desk. Prepare to discuss any previous experiences where you’ve successfully upsold services or products, and how you can empower your team to do the same.
