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For Companies At a Glance
- Tasks: Welcome guests and create memorable experiences at our vibrant hotel reception.
- Company: Thistle Park Lane, a prime London hotel with a focus on exceptional hospitality.
- Benefits: Earn £13/hour plus commissions, enjoy flexible shifts, and access great perks.
- Why this job: Join a passionate team and make every guest feel at home in the heart of London.
- Qualifications: A love for guest service and a calm, friendly personality are essential.
- Other info: Opportunities for career growth and well-being support await you!
The predicted salary is between 13 - 22 £ per hour.
Thistle Park Lane, previously known as Great Cumberland Place, is situated in an outstanding central London location on the crossroads between Oxford Street, Park Lane and Hyde Park. The perfect spot to stay for a business trip or simply just experiencing London for leisure.
What you’ll be doing
You’ll work mainly on the Reception desk, ensuring that every guest feels warmly welcomed and supported throughout their stay. While experience with Opera is a plus, what matters most is your dedication to creating memorable experiences. Your proactive, calm approach will be essential in anticipating guest needs and resolving any queries with ease—even during busy times. This role offers a fantastic opportunity to build connections and deliver truly personalized service, going beyond Check-in and Check-Out to make each guest feel at home. Our Front of House Team operates on a shift rota, so you’ll need to be comfortable working five days out of seven, with a mix of early and late shifts.
What you’ll bring
- A genuine passion for guest service and creating warm, personalized experiences
- The ability to remain calm and collected in a busy, guest-facing environment
- A friendly, open personality that makes guests and team members feel valued
- Strong attention to detail and a proactive mindset in anticipating guest needs
- Willingness to work flexibly as part of a shift-based schedule
If you’re ready to bring your unique skills to a proud, passionate team dedicated to delivering exceptional hospitality, we’d love to hear from you!
What you’ll get in return
As well as all the things you’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
- Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
- Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Hotel Receptionist- Days in London employer: Thistle
Contact Detail:
Thistle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist- Days in London
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the layout, services, and local attractions. This way, when you chat with guests, you can offer personalised recommendations that make their stay even better.
✨Tip Number 2
Practice your people skills! Role-play with friends or family to get comfortable with common guest scenarios. The more you practice, the more confident you'll feel when it comes to making guests feel at home.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. They can give you insider tips about the application process and what it’s really like to work at Thistle Park Lane.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, so you won’t miss out on any opportunities.
We think you need these skills to ace Hotel Receptionist- Days in London
Some tips for your application 🫡
Show Your Passion for Guest Service: When writing your application, let your enthusiasm for guest service shine through! Share specific examples of how you've created memorable experiences for guests in the past. We want to see that you genuinely care about making people feel welcome.
Keep It Calm and Collected: In your written application, highlight your ability to stay calm under pressure. Mention any experiences where you’ve successfully handled busy situations or resolved guest queries. This will show us that you can thrive in a fast-paced environment like ours!
Be Friendly and Open: Your personality matters! Use a friendly tone in your application to reflect the open and welcoming vibe we cherish at Thistle Park Lane. A warm approach in your writing can make a great first impression on us.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your skills and passion right where we can see them. Don’t miss out on this opportunity to join our fantastic team!
How to prepare for a job interview at Thistle
✨Know the Company
Before your interview, take some time to research Thistle Park Lane. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Guest Service Skills
Since the role is all about creating memorable experiences for guests, prepare examples from your past where you've gone above and beyond in customer service. Think of specific situations where you resolved issues or made someone’s day better—this will highlight your proactive mindset.
✨Stay Calm Under Pressure
The hotel environment can get busy, so be ready to discuss how you handle stress. Share strategies you use to remain calm and collected during peak times. Maybe you have a technique for prioritising tasks or a way to keep a positive attitude—let them know!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they support staff well-being. This shows that you’re not just interested in the job, but also in how you can grow and contribute to the team.
