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- Tasks: Welcome guests and create memorable experiences at the reception desk.
- Company: Thistle Piccadilly, a passionate team dedicated to exceptional hospitality.
- Benefits: £13 per hour, commissions, flexible shifts, and great staff perks.
- Why this job: Join a supportive team and make guests feel at home every day.
- Qualifications: Passion for guest service and ability to stay calm under pressure.
- Other info: Career development opportunities and a commitment to your well-being.
The predicted salary is between 13 - 16 £ per hour.
At Thistle Piccadilly, we believe in hiring people who are passionate about welcoming our guests and making them feel at home. We are looking for enthusiastic, guest-orientated individuals who want to grow both personally and professionally.
What you’ll be doing:
- You’ll work mainly on the Reception desk, ensuring that every guest feels warmly welcomed and supported throughout their stay.
- Your proactive, calm approach will be essential in anticipating guest needs and resolving any queries with ease, even during busy times.
- This role offers a fantastic opportunity to build connections and deliver truly personalized service, going beyond Check-in and Check-Out to make each guest feel at home.
- Our Front of House Team operates on a shift rota, so you’ll need to be comfortable working five days out of seven, with a mix of early and late shifts.
What you’ll bring:
- A genuine passion for guest service and creating warm, personalized experiences.
- The ability to remain calm and collected in a busy, guest-facing environment.
- A friendly, open personality that makes guests and team members feel valued.
- Strong attention to detail and a proactive mindset in anticipating guest needs.
- Willingness to work flexibly as part of a shift-based schedule.
If you’re ready to bring your unique skills to a proud, passionate team dedicated to delivering exceptional hospitality, we’d love to hear from you!
What you’ll get in return:
- Great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes.
- Career Development & Growth - Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and unlock your unique potential.
- Financial Wellbeing – Access to your earned salary before payday, discounts on retailers, dining, hotel stays, and more.
- Mental & Physical Well-being - On-Site Mental Health First Aiders, 24/7 Employee Assistance Line, and gym discounts.
- Recognition & Community – Monthly, quarterly, and annual recognition awards, social events, and paid volunteering days.
At Clermont Hotel Group, everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities, and experiences to apply for roles with us.
Hotel Receptionist in London employer: Thistle
Contact Detail:
Thistle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist in London
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Thistle Piccadilly. Familiarise yourself with their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their guest-oriented culture.
✨Tip Number 2
Practice your people skills! As a Hotel Receptionist, you'll be the face of the hotel. Role-play common guest interactions with friends or family to boost your confidence. Think about how you can make each guest feel special and at home, just like the job description mentions.
✨Tip Number 3
Be ready for a busy environment! The role requires a calm and proactive approach, especially during peak times. Prepare examples from your past experiences where you've successfully managed stress or resolved issues quickly. This will demonstrate your ability to thrive in a fast-paced setting.
✨Tip Number 4
Apply through our website! We want to see your enthusiasm and passion for guest service. By applying directly, you’ll have a better chance of standing out. Plus, it shows that you’re keen to join our team and contribute to creating memorable experiences for our guests.
We think you need these skills to ace Hotel Receptionist in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for guest service shine through! We want to see how much you care about making guests feel at home, so share any relevant experiences that highlight your passion.
Be Personal: Make your application stand out by adding a personal touch. Use friendly language and tell us why you specifically want to join our team at Thistle Piccadilly. We love hearing unique stories!
Highlight Your Skills: Don’t forget to mention any skills that align with the role, like your ability to stay calm under pressure or your attention to detail. If you have experience with systems like Opera, definitely include that too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it’s super easy!
How to prepare for a job interview at Thistle
✨Know the Company
Before your interview, take some time to research Thistle Piccadilly. Understand their values and what they stand for, especially their commitment to guest service. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Show Your Passion for Guest Service
During the interview, make sure to express your enthusiasm for creating memorable experiences for guests. Share specific examples from your past where you've gone above and beyond to help someone, as this will demonstrate your dedication to exceptional hospitality.
✨Stay Calm Under Pressure
Since the role involves working in a busy environment, be prepared to discuss how you handle stress and maintain composure. You might want to share a story about a time when you successfully managed a challenging situation, highlighting your proactive mindset and ability to anticipate needs.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they support career development. This shows that you’re not only interested in the job but also in growing with the company.
