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For Companies At a Glance
- Tasks: Assist guests with requests, create memorable experiences, and showcase the vibrant city of London.
- Company: Thistle Marble Arch, a stylish 4-star hotel near Oxford Street.
- Benefits: Competitive pay, career development, discounts, and wellness support.
- Why this job: Be the face of the hotel and make a real impact on guest experiences.
- Qualifications: Passion for service, strong communication skills, and previous experience in hospitality.
- Other info: Join a dynamic team with opportunities for growth and recognition.
The predicted salary is between 13 - 16 £ per hour.
The Marble Arch Hotel, one of our 4-star properties from the “by Thistle” collection is located just off Oxford Street and a short walk from the West End and Hyde Park. With 692 stylish and spacious bedrooms, unique dining spaces, and 13 meeting rooms, join an exciting and vibrant team to help deliver an excellent guest experience.
What you’ll be doing
Are you the “go-to” person for the latest happenings in London? With a bold spirit and a passion for creating memorable moments, you will join a small but dynamic team dedicated to showcasing our vibrant city and ensuring our guests make the most of their visit. In this role, you will assist guests with a variety of requests, from providing directions and booking theatre tickets to delivering luggage and arranging restaurant reservations. Every day brings new opportunities, and no two guests are the same! As the “face” of the hotel, you will be the reason our guests rave about their experience and choose to return.
What you’ll bring
- A strong passion for delivering the highest levels of service, with a desire to learn, work hard, and progress
- Comfort in a front-line role, confidently engaging with guests and the public
- Empathy and the ability to build relationships, fostering a welcoming and inclusive atmosphere
- An open personality that is relaxed and natural in interactions, making guests feel at ease
- Strong attention to detail and accuracy in all tasks, ensuring guest satisfaction
- A demonstrable desire to pursue a career in hospitality and to contribute positively to the team dynamic
- Previous experience in a fast-paced service environment, showcasing adaptability and resilience
What you’ll get in return
As well as all the things you’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
- Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
- Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Guest Services & Concierge Team Member-Nights in London employer: Thistle
Contact Detail:
Thistle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services & Concierge Team Member-Nights in London
✨Tip Number 1
Get to know the hotel and its surroundings like the back of your hand! Familiarise yourself with local attractions, restaurants, and events so you can impress guests with your insider knowledge. This will not only help you stand out but also show your passion for creating memorable experiences.
✨Tip Number 2
Practice your people skills! Engage in conversations with friends or family as if they were guests. This will help you feel more comfortable in a front-line role and allow you to build those all-important relationships with guests when the time comes.
✨Tip Number 3
Show off your adaptability! Think of examples from your past experiences where you’ve had to think on your feet or handle unexpected situations. This will demonstrate your resilience and ability to thrive in a fast-paced environment, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re committed to supporting you every step of the way, so you’ll be in good hands as you embark on your journey with us.
We think you need these skills to ace Guest Services & Concierge Team Member-Nights in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for hospitality shine through! We want to see that you genuinely care about creating memorable experiences for our guests.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles where you've engaged with guests or worked in a fast-paced environment – it’ll make you stand out!
Be Yourself: We love authenticity! Don’t be afraid to let your personality come through in your writing. Show us who you are and how you can contribute to our vibrant team at the Marble Arch Hotel.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Thistle
✨Know Your London
Brush up on your knowledge of London’s hotspots, theatres, and restaurants. Being the 'go-to' person means you should be able to recommend places and activities confidently. Research current events or popular shows to impress your interviewers with your enthusiasm for the city.
✨Showcase Your Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about times when you went above and beyond for a guest or handled a difficult situation with grace. This will demonstrate your passion for hospitality and your ability to create memorable moments.
✨Practice Empathy and Engagement
During the interview, focus on how you can build relationships with guests. Practice active listening and responding with empathy. Show that you understand the importance of making guests feel welcome and at ease, which is crucial for a front-line role like this.
✨Attention to Detail Matters
Highlight your attention to detail by discussing how you ensure accuracy in your tasks. Whether it’s booking reservations or delivering luggage, being meticulous is key. Prepare to share specific instances where your attention to detail made a difference in guest satisfaction.
