At a Glance
- Tasks: Lead the front desk team, enhance guest experiences, and drive performance through training.
- Company: Thistle is dedicated to providing top-notch guest service in central London.
- Benefits: Enjoy financial wellbeing support and access to mental health resources.
- Other info: This role is based in central London.
- Why this job: Join a team focused on personal and career growth through our dedicated Academy.
- Qualifications: Experience in guest service and team leadership is essential.
The predicted salary is between 30000 - 40000 £ per year.
Thistle is looking for a Reception Manager to enhance guest experiences while leading the front desk team. You will provide top-notch guest service, resolve queries, and drive team performance through effective training and sales strategies.
Located in central London, this role also emphasizes personal and career growth through our dedicated Academy. We offer fantastic perks, including financial wellbeing support and mental health resources.
Front Desk Lead | Guest Experience & Sales in London employer: Thistle
Thistle offers a unique opportunity to work in central London while enhancing guest experiences. The company prioritises personal and career growth through its dedicated Academy, alongside fantastic perks like financial wellbeing support and mental health resources. Join a passionate team committed to excellence in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Lead | Guest Experience & Sales in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Thistle. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Thistle
Don't be shy about reaching out to Thistle directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Desk Lead | Guest Experience & Sales in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Thistle and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Thistle
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
