At a Glance
- Tasks: Lead a vibrant hotel team and create unforgettable guest experiences.
- Company: Thistle Piccadilly, a welcoming and inclusive hotel environment.
- Benefits: Competitive pay, wellness support, career development, and exciting perks.
- Other info: Diverse workplace with opportunities for personal and professional growth.
- Why this job: Join us to inspire others and make a real impact in hospitality.
- Qualifications: Proven hotel management experience and a passion for guest satisfaction.
The predicted salary is between 35000 - 45000 £ per year.
At Thistle Piccadilly, we believe in hiring people who are passionate about welcoming our guests and making them feel at home. We're looking for enthusiastic, guest-oriented individuals who want to grow both personally and professionally.
Are you a dynamic and adaptable leader ready to take on the challenge of managing a thriving hotel? Do you have a passion for creating exceptional experiences that leave a lasting impression on guests? As the Hotel Manager, you will be at the forefront of our operations, responsible for ensuring that all aspects of the hotel meet our company's brand, product, and service standards. You will be a visible and relatable leader, dedicated to fostering a positive and inclusive atmosphere for both guests and team members. Your ability to connect with people will be essential as you work to develop their potential and empower them to deliver extraordinary service.
In this role, you will manage day-to-day operations while also focusing on financial performance and guest satisfaction. You will collaborate closely with various departments to ensure a seamless experience for every individual who walks through our doors. By actively promoting the hotel through strategic initiatives and working alongside the sales and revenue teams, you will drive profitability while maintaining our commitment to guest experience.
What you’ll bring:
- Inspirational Leadership: A bold approach to guiding your team, encouraging innovation and creativity in service delivery.
- Operational Excellence: A strong understanding of hotel operations and the ability to implement best practices that enhance efficiency and guest satisfaction.
- Financial Acumen: The ability to manage budgets, analyse financial data, and make informed decisions that drive profitability while safeguarding quality standards.
- Effective Communication Skills: Excellent verbal and written communication that fosters transparency and collaboration across all levels of the organization.
- Relationship Builder: A genuine ability to connect with team members and guests, creating an inclusive environment where everyone feels valued and heard.
- Results Orientation: A focus on delivering exceptional outcomes, with the agility to adapt to changing circumstances and challenges.
- Proven Experience: A track record of success in a hotel management role, demonstrating your commitment to excellence and guest satisfaction.
- Customer-Centric Mindset: A passion for hospitality and a drive to exceed guest expectations at every opportunity.
What you’ll get in return:
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. We’re committed to supporting you at every step of your application and your career with us, including your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth: We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and unlock your unique potential.
Financial Wellbeing: We’ll help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream: You’ll be paid monthly, but have access to your earned salary before payday should you need it.
- Discounts & Perks: Savings on thousands of retailers, dining, hotel stays, and much more for you and those close to you.
- Refer a Friend: Earn up to £1000 when friends join our team.
- Interest-Free Loans: Season ticket loans to make commuting easier.
Mental & Physical Well-being: We’re here to support your well-being, whenever and wherever you need it.
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community: We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Cluster Hotel Manager in London employer: Thistle
The Tower Hotel offers a vibrant and inclusive work environment where every team member is valued and supported in their career journey. With a strong focus on employee well-being, development opportunities through our award-winning Academy, and a commitment to recognising hard work, we ensure that our staff thrive both personally and professionally. Located near iconic landmarks, our hotel provides a unique setting for those passionate about hospitality and guest service.
