At a Glance
- Tasks: Lead and oversee Food & Beverage operations across two vibrant hotels.
- Company: The Kingsley by Thistle, a 4-star Edwardian hotel in central London.
- Benefits: Competitive salary, career development, wellness support, and exciting perks.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Join a close-knit team and create memorable guest experiences every day.
- Qualifications: Strong leadership skills and operational knowledge in Food & Beverage.
The predicted salary is between 38000 - 38000 £ per year.
The Kingsley by Thistle is a classic Edwardian hotel, near Covent Garden, Holborn and Oxford Street.
The Kingsley has been awarded 4-star status and has 129 bedrooms and seven meeting rooms.
Bloomsbury Park is a 95 bedroom hotel located in a great position on Southampton Row, between Covent Garden, Russell Square and Holborn, it's a bit of a hidden gem.
The team is relatively small and close-knit in keeping with the property's combination of modern comforts and historic charm.
What you’ll be doing
As the Cluster F&B Operations Manager, you will oversee the Food & Beverage operations across both properties, located just a five-minute walk from each other.
At Thistle Holborn – The Kingsley, you will lead the day-to-day operation of the restaurant, bar, Meetings & Events (M&E), breakfast service, in-room dining, and the grab-and-go mini market.
At Thistle Bloomsbury Park, you will oversee the breakfast operation and grab-and-go mini market, ensuring consistently high standards of service, quality, and guest satisfaction across both hotels.
This is a hands-on operational leadership role where you'll be visible on the floor, leading by example and supporting your teams to deliver exceptional guest experiences.
You'll work closely with the hotel, sales, events and front of house teams to ensure seamless communication and consistently high standards across all F&B outlets.
A key part of the role is leading, coaching and developing your team, creating an engaging and inclusive working environment where people can perform at their best.
You'll also be responsible for recruitment, departmental performance, forecasting sales and revenue, managing budgets, and identifying opportunities to enhance both the guest experience and commercial performance.
You'll understand the demands of an operation where a significant proportion of business comes from private dining and Meetings & Events (M&E), balancing these priorities while maintaining excellent standards across the restaurant, bar, breakfast, in-room dining and grab-and-go operations.
What you’ll bring
We seek a bold, adaptable, and real leader who is passionate about delivering excellence and creating memorable guest experiences:
- A hands-on leadership style with the ability to inspire, coach and develop high-performing teams.
- Strong operational knowledge across Food & Beverage, including restaurants, bars, breakfast, Meetings & Events, and in-room dining.
- Commercial awareness with experience managing budgets, forecasting revenue and identifying opportunities to grow the business.
- Excellent organisational skills and attention to detail, with the ability to manage multiple operations effectively.
- Strong communication and collaboration skills, building positive relationships across departments.
- A passion for delivering exceptional guest experiences and maintaining consistently high service standards.
- The ability to remain adaptable in a fast-paced environment, balancing operational priorities while leading with professionalism and enthusiasm.
- What you’ll get in return
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.
In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us.
Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth
We’re here to support your journey, whatever that may look like.
Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing you work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
- Mental & Physical Well-being
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
- Recognition & Community
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome.
We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
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Cluster F&B Operations Manager in London employer: Thistle
The Tower Hotel offers a vibrant and inclusive work environment where every team member is valued and supported in their career journey. With a strong focus on employee well-being, development opportunities through our award-winning Academy, and a commitment to recognising hard work, we ensure that our staff thrive both personally and professionally. Located near iconic landmarks, our hotel provides a unique setting for those passionate about hospitality and guest service.
StudySmarter Expert Advice🤫
We think this is how you could land Cluster F&B Operations Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Thistle. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Thistle
Don't be shy about reaching out to Thistle directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Cluster F&B Operations Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Thistle and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Thistle
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
