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For Companies At a Glance
- Tasks: Welcome guests and ensure a memorable stay at our hotel.
- Company: Join Thistle Park Lane, a prime London hotel known for exceptional hospitality.
- Benefits: Enjoy flexible hours, competitive pay, wellness support, and discounts on various services.
- Why this job: Be part of a passionate team dedicated to creating personalised guest experiences in a vibrant environment.
- Qualifications: A passion for guest service and the ability to thrive in a busy setting are essential.
- Other info: We celebrate diversity and encourage applicants from all backgrounds to apply.
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Contract: FlexiblePayment: HourlySalary: £13.00 per hour + commissions
Thistle Park Lane previously known as Great Cumberland Place situated in an outstanding central London location on the crossroads between Oxford Street, Park Lane and Hyde Park. The perfect spot to stay for a business trip or simply just experiencing London for leisure.
What you’ll be doing
You’ll work mainly on the Reception desk, ensuring that every guest feels warmly welcomed and supported throughout their stay. While experience with Opera is a plus, what matters most is your dedication to creating memorable experiences. Your proactive, calm approach will be essential in anticipating guest needs and resolving any queries with ease—even during busy times. This role offers a fantastic opportunity to build connections and deliver truly personalized service, going beyond Check-in and Check-Out to make each guest feel at home.
Our Front of House Team operates on a shift rota, so you’ll need to be comfortable working five days out of seven, with a mix of early and late shifts.
What you’ll bring
- A genuine passion for guest service and creating warm, personalized experiences
- The ability to remain calm and collected in a busy, guest-facing environment
- A friendly, open personality that makes guests and team members feel valued
- Strong attention to detail and a proactive mindset in anticipating guest needs
- Willingness to work flexibly as part of a shift-based schedule
If you’re ready to bring your unique skills to a proud, passionate team dedicated to delivering exceptional hospitality, we’d love to hear from you!
What you’ll get in return
As well as all the things you\’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.
In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth – We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being – We’re here to support your well-being, whenever and wherever you need it.
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
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Hotel Receptionist - Nights employer: Thistle
Contact Detail:
Thistle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist - Nights
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of Thistle Park Lane will help you answer guest queries confidently and show your genuine interest in providing excellent service.
✨Tip Number 2
Practice your communication skills, especially in a busy environment. Role-playing scenarios with friends or family can help you stay calm under pressure and improve your ability to handle guest interactions smoothly.
✨Tip Number 3
Network with current or former hotel staff if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
✨Tip Number 4
Demonstrate your flexibility and willingness to work varied shifts. Highlighting your adaptability in previous roles can reassure the hiring team that you're ready for the demands of a night receptionist position.
We think you need these skills to ace Hotel Receptionist - Nights
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any previous roles where you provided exceptional guest experiences, as this is crucial for the Hotel Receptionist position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest service. Mention specific examples of how you've created memorable experiences for guests in the past, and express your enthusiasm for working in a dynamic environment like Thistle Park Lane.
Highlight Flexibility: Since the role requires working on a shift rota, make sure to mention your willingness to work flexible hours. This shows that you are adaptable and ready to meet the needs of the hotel and its guests.
Showcase Your Calm Demeanour: In your application, include examples of how you have remained calm under pressure in busy situations. This is particularly important for a reception role where you will be dealing with multiple guests at once.
How to prepare for a job interview at Thistle
✨Show Your Passion for Guest Service
Make sure to express your genuine enthusiasm for providing excellent guest service. Share examples from your past experiences where you went above and beyond to ensure a guest's satisfaction.
✨Demonstrate Calmness Under Pressure
Prepare to discuss how you handle busy situations. Interviewers will want to know that you can remain composed and effective during peak times, so think of specific instances where you successfully managed stress.
✨Highlight Your Attention to Detail
Since the role requires strong attention to detail, be ready to provide examples of how you've noticed and addressed small details in previous jobs. This could include anything from ensuring accurate bookings to personalising guest interactions.
✨Be Flexible and Adaptable
Given the shift-based schedule, it's important to convey your willingness to work various shifts. Discuss any previous experience with flexible working hours and how you adapt to changing environments.
