At a Glance
- Tasks: Welcome guests and create memorable experiences at our contemporary hotel.
- Company: The Tower Hotel, a 4-star deluxe hotel near iconic landmarks.
- Benefits: Competitive pay, flexible shifts, wellness support, and career development.
- Other info: Inclusive workplace with opportunities for recognition and community involvement.
- Why this job: Join a passionate team and make every guest feel at home.
- Qualifications: Passion for guest service and ability to stay calm under pressure.
The predicted salary is between 13 - 13 £ per hour.
Contract: Flexible
Payment: Hourly
Salary: £13.50 per hour + commissions
Would you like to work in a spacious, contemporary hotel close to World Heritage Sites Tower Bridge and The Tower of London? The Tower Hotel is a 4-star deluxe hotel from the “by Thistle” collection, with 801 bedrooms, a restaurant and bar offering unparalleled views of the River Thames, and 19 meeting rooms also offering stunning views over Tower Bridge and St Katharine Docks.
What you’ll be doing
You’ll work mainly on the Reception desk, ensuring that every guest feels warmly welcomed and supported throughout their stay. While experience with Opera is a plus, what matters most is your dedication to creating memorable experiences. Your proactive, calm approach will be essential in anticipating guest needs and resolving any queries with ease—even during busy times. This role offers a fantastic opportunity to build connections and deliver truly personalized service, going beyond Check-in and Check-Out to make each guest feel at home. Our Front of House Team operates on a shift rota, so you’ll need to be comfortable working five days out of seven, with a mix of early and late shifts.
What you’ll bring
- A genuine passion for guest service and creating warm, personalized experiences
- The ability to remain calm and collected in a busy, guest-facing environment
- A friendly, open personality that makes guests and team members feel valued
- Strong attention to detail and a proactive mindset in anticipating guest needs
- Willingness to work flexibly as part of a shift-based schedule
If you’re ready to bring your unique skills to a proud, passionate team dedicated to delivering exceptional hospitality, we’d love to hear from you!
What you’ll get in return
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Hotel Receptionist employer: Thistle
The Tower Hotel offers a vibrant and inclusive work environment where every team member is valued and supported in their career journey. With a strong focus on employee well-being, development opportunities through our award-winning Academy, and a commitment to recognising hard work, we ensure that our staff thrive both personally and professionally. Located near iconic landmarks, our hotel provides a unique setting for those passionate about hospitality and guest service.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Get to know the hotel! Research The Tower Hotel and its unique offerings. When you walk in for your interview, you’ll impress them with your knowledge about their services and location, showing you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your guest service skills! Think of scenarios where you might need to handle guest queries or complaints. Role-playing these situations with a friend can help you feel more confident and prepared to showcase your proactive approach during the interview.
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Wear something smart and professional that reflects the hotel's vibe. You want to show that you take the role seriously and are ready to represent their brand.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with the digital side of things, which is super important in today’s hospitality world.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Show Your Passion for Guest Service:When writing your application, let your enthusiasm for guest service shine through! Share specific examples of how you've created memorable experiences for guests in the past. We want to see that you genuinely care about making people feel welcome.
Be Yourself:We love a friendly and open personality, so don’t be afraid to let your true self come across in your application. Use a conversational tone and share a bit about your background and what makes you unique. This helps us get to know you better!
Highlight Your Flexibility:Since this role involves working on a shift rota, make sure to mention your willingness to work flexible hours. We appreciate candidates who can adapt to different schedules, so let us know how you can fit into our team!
Apply Through Our Website:To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and can start the conversation about how you can join our fantastic team!
How to prepare for a job interview at Thistle
✨Know the Hotel Inside Out
Before your interview, take some time to research The Tower Hotel. Familiarise yourself with its amenities, location, and unique features. This will not only show your genuine interest but also help you answer questions about how you can contribute to creating memorable guest experiences.
✨Showcase Your Guest Service Skills
Prepare examples from your past experiences where you've gone above and beyond for a customer. Whether it’s resolving a complaint or making a special request happen, demonstrating your passion for guest service will resonate well with the interviewers.
✨Stay Calm Under Pressure
Since the role involves working in a busy environment, think of scenarios where you successfully managed stress. Share these stories during your interview to highlight your ability to remain composed and proactive, even when things get hectic.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture or the training opportunities available. This shows that you’re not just interested in the job, but also in how you can grow and contribute to the hotel’s success.
