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- Tasks: Lead the reception team, ensuring exceptional guest service and smooth check-in/check-out.
- Company: Thistle Park Lane, a prime London hotel with a focus on hospitality.
- Benefits: Competitive salary, wellness support, discounts, and career development opportunities.
- Why this job: Join a dynamic team and make a real impact in the hospitality industry.
- Qualifications: Strong leadership, communication skills, and a passion for guest satisfaction.
- Other info: Inclusive workplace with recognition programs and community engagement.
The predicted salary is between 31000 - 31000 £ per year.
Hotel Reception Manager
The Tower
Contract: Full Time Payment: Salaried Salary: £35,000 per annum
Would you like to work in spacious, contemporary hotel close to World Heritage Sites Tower Bridge and The Tower of London? The Tower Hotel is a 4-star deluxe hotel from the “by Thistle” collection, with 801 bedrooms, a restaurant and bar offering unparalleled views of the River Thames, and 19 meeting rooms also offering stunning views over Tower Bridge and St Katharine Docks.
What you’ll be doing
As Reception Manager, you’ll lead by example, providing excellent guest service and a smooth, efficient check-in/check-out process. Your proactive approach will be key in resolving guest queries and ensuring each interaction reflects our commitment to exceptional hospitality. Beyond guest service, you’ll focus on enhancing team performance through recruiting, training, and ongoing development, helping each team member reach their full potential. Additionally, this role involves a sales component, so you’ll be comfortable driving sales at the desk and empowering your team to do the same.
What you’ll bring
- Creative, inspiring leadership that motivates and guides the team to deliver exceptional service
- A keen eye for detail to ensure the highest standards at all times
- A deep passion for hospitality and guest satisfaction
- Excellent communication skills, with the ability to connect naturally with guests and team members
- Analytical skills for problem-solving and sales strategy
- Knowledge of Opera is beneficial but not essential
What you’ll get in return
As well as all the things you\’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.
In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth – We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being – We’re here to support your well-being, whenever and wherever you need it.
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Hotel Reception Manager employer: Thistle
Contact Detail:
Thistle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Reception Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their hospitality family.
✨Tip Number 2
Practice your communication skills! As a Reception Manager, you'll need to engage with guests and your team effortlessly. Role-play common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Show off your leadership style during the interview. Share examples of how you've motivated teams in the past and how you plan to inspire your future colleagues. We want to see your passion for hospitality shine through!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows that you're proactive and genuinely interested in the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Hotel Reception Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight your commitment to guest satisfaction and how you’ve gone the extra mile in previous roles. We want to see that spark!
Tailor Your Application: Make sure to customise your CV and cover letter for the Reception Manager role. Highlight relevant skills like leadership, communication, and problem-solving. We appreciate when candidates take the time to align their experience with what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We value clarity, so make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Thistle
✨Know Your Stuff
Before the interview, make sure you research Thistle Park Lane and understand their values and commitment to exceptional hospitality. Familiarise yourself with their services and any recent news about the hotel. This will help you demonstrate your genuine interest in the role and the company.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to lead by example. Prepare examples of how you've motivated teams in the past or resolved conflicts. Think about specific situations where your leadership made a difference, and be ready to share these stories during the interview.
✨Emphasise Guest Satisfaction
Since the role focuses on guest service, come prepared with examples of how you've gone above and beyond for guests in previous roles. Highlight your problem-solving skills and how you’ve handled difficult situations to ensure guest satisfaction.
✨Be Ready to Discuss Sales Strategies
The job involves a sales component, so think about your experience with driving sales and upselling. Be prepared to discuss your approach to sales at the reception desk and how you can empower your team to achieve sales targets while maintaining excellent service.
