At a Glance
- Tasks: Lead a dynamic hotel team to create unforgettable guest experiences.
- Company: Thistle Piccadilly, a welcoming and inclusive hotel environment.
- Benefits: Great staff perks, career development, mental health support, and financial wellbeing initiatives.
- Other info: Inclusive culture with opportunities for personal and professional growth.
- Why this job: Join us to inspire others and make a real impact in hospitality.
- Qualifications: Proven hotel management experience and a passion for exceptional service.
The predicted salary is between 40000 - 50000 £ per year.
At Thistle Piccadilly, we believe in hiring people who are passionate about welcoming our guests and making them feel at home. We're looking for enthusiastic, guest-oriented individuals who want to grow both personally and professionally.
What you’ll be doing:
- Manage day-to-day operations while focusing on financial performance and guest satisfaction.
- Ensure that all aspects of the hotel meet our company's brand, product, and service standards.
- Collaborate closely with various departments to ensure a seamless experience for every individual who walks through our doors.
- Promote the hotel through strategic initiatives and work alongside the sales and revenue teams to drive profitability.
What you’ll bring:
- Inspirational Leadership: A bold approach to guiding your team, encouraging innovation and creativity in service delivery.
- Operational Excellence: A strong understanding of hotel operations and the ability to implement best practices that enhance efficiency and guest satisfaction.
- Financial Acumen: The ability to manage budgets, analyze financial data, and make informed decisions that drive profitability while safeguarding quality standards.
- Effective Communication Skills: Excellent verbal and written communication that fosters transparency and collaboration across all levels of the organization.
- Relationship Builder: A genuine ability to connect with team members and guests, creating an inclusive environment where everyone feels valued and heard.
- Results Orientation: A focus on delivering exceptional outcomes, with the agility to adapt to changing circumstances and challenges.
- Proven Experience: A track record of success in a hotel management role, demonstrating your commitment to excellence and guest satisfaction.
- Customer-Centric Mindset: A passion for hospitality and a drive to exceed guest expectations at every opportunity.
What you’ll get in return:
- Great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes.
- Career Development & Growth: Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and unlock your unique potential.
- Financial Wellbeing: Access to your earned salary before payday, discounts on retailers, dining, hotel stays, and more.
- Mental & Physical Well-being: On-site mental health first aiders, 24/7 employee assistance line, gym discounts, and wellness resources.
- Recognition & Community: Monthly, quarterly, and annual recognition awards, social events, and paid volunteering days.
At Clermont Hotel Group, everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities, and experiences to apply for roles with us.
Cluster Hotel Manager employer: Thistle
The Tower Hotel offers a vibrant and inclusive work environment where every team member is valued and supported in their career journey. With a strong focus on employee well-being, development opportunities through our award-winning Academy, and a commitment to recognising hard work, we ensure that our staff thrive both personally and professionally. Located near iconic landmarks, our hotel provides a unique setting for those passionate about hospitality and guest service.
