Assistant Front Office Manager

The Kingsley by Thistle is a classic Edwardian hotel, near Covent Garden, Holborn and Oxford Street. The Kingsley has been awarded 4-star status and has 129 bedrooms and seven meeting rooms. The team is relatively small and close-knit in keeping with the property's combination of modern comforts and historic charm.

As Assistant Front Office Manager, you’ll play a key role in ensuring the smooth and efficient operation of Reception, Guest Relations, and the Nights team. Supporting the Front Office Manager, you’ll lead by example to deliver seamless guest experiences, handling daily challenges with confidence and care. Your role will involve collaborating with other departments to maintain exceptional standards of hospitality while mentoring and supporting your team to reach their full potential. Whether managing guest inquiries, resolving issues, or finding creative ways to exceed expectations, your dedication will leave a lasting positive impression.

• Assisting the Front Office Manager in leading the team to deliver extraordinary guest service.
• Supporting team development through training, coaching, and hands-on guidance.
• Taking ownership of day-to-day operations and stepping up in the Manager’s absence.
• Collaborating with other departments to ensure a seamless guest journey from check-in to check-out.
• Proactively addressing guest feedback and resolving concerns with calm professionalism.
• Contributing to sales initiatives, cost control, and the achievement of performance goals.

What you’ll bring:

• A proven ability to inspire and support teams through hands-on, authentic leadership.
• Meticulous attention to detail, ensuring every guest interaction reflects world-class standards.
• A collaborative and proactive approach to problem-solving.
• Strong communication skills and the ability to engage effectively with guests and team members.
• A passion for coaching and developing individuals within a supportive and inclusive environment.
• Knowledge of Opera is a bonus but not essential.

What you’ll get in return:

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

• Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
• Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it.
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you.
• Refer a Friend – Earn up to £1000 when friends join our team.
• Interest-Free Loans – Season ticket loans to make commuting easier.

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders.
• 24/7 Employee Assistance Line – Free, confidential advice.
• Be Well Platform – Our Online fitness and wellness resources.
• Gym Discounts & Cycle to Work Scheme.

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition.
• Social & Seasonal Events – Fun, inclusive celebrations.
• People Council – A platform for every voice.
• Paid Volunteering Days – Give back to causes close to you.

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.