At a Glance
- Tasks: Lead the front office team to deliver exceptional guest experiences and support team development.
- Company: The Kingsley by Thistle, a 4-star Edwardian hotel in a prime location.
- Benefits: Competitive salary, career development, wellness support, and discounts.
- Other info: Inclusive workplace with opportunities for recognition and community involvement.
- Why this job: Join a close-knit team and make a real impact on guest satisfaction.
- Qualifications: Strong leadership skills and a passion for hospitality.
The predicted salary is between 34850 - 34850 € per year.
The Kingsley by Thistle is a classic Edwardian hotel, near Covent Garden, Holborn and Oxford Street. The Kingsley has been awarded 4-star status and has 129 bedrooms and seven meeting rooms. The team is relatively small and close-knit in keeping with the property's combination of modern comforts and historic charm.
As Assistant Front Office Manager, you’ll play a key role in ensuring the smooth and efficient operation of Reception, Guest Relations, and the Nights team. Supporting the Front Office Manager, you’ll lead by example to deliver seamless guest experiences, handling daily challenges with confidence and care. Your role will involve collaborating with other departments to maintain exceptional standards of hospitality while mentoring and supporting your team to reach their full potential. Whether managing guest inquiries, resolving issues, or finding creative ways to exceed expectations, your dedication will leave a lasting positive impression.
- Assisting the Front Office Manager in leading the team to deliver extraordinary guest service.
- Supporting team development through training, coaching, and hands-on guidance.
- Taking ownership of day-to-day operations and stepping up in the Manager’s absence.
- Collaborating with other departments to ensure a seamless guest journey from check-in to check-out.
- Proactively addressing guest feedback and resolving concerns with calm professionalism.
- Contributing to sales initiatives, cost control, and the achievement of performance goals.
What you’ll bring:
- A proven ability to inspire and support teams through hands-on, authentic leadership.
- Meticulous attention to detail, ensuring every guest interaction reflects world-class standards.
- A collaborative and proactive approach to problem-solving.
- Strong communication skills and the ability to engage effectively with guests and team members.
- A passion for coaching and developing individuals within a supportive and inclusive environment.
- Knowledge of Opera is a bonus but not essential.
What you’ll get in return:
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
- Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
- Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it.
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you.
- Refer a Friend – Earn up to £1000 when friends join our team.
- Interest-Free Loans – Season ticket loans to make commuting easier.
Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.
- On-Site Mental Health First Aiders.
- 24/7 Employee Assistance Line – Free, confidential advice.
- Be Well Platform – Our Online fitness and wellness resources.
- Gym Discounts & Cycle to Work Scheme.
Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition.
- Social & Seasonal Events – Fun, inclusive celebrations.
- People Council – A platform for every voice.
- Paid Volunteering Days – Give back to causes close to you.
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Assistant Front Office Manager employer: Thistle
The Kingsley by Thistle is an exceptional employer, offering a supportive and inclusive work environment where team members can thrive. With a strong focus on career development through our award-winning Academy, employees are empowered to unlock their unique potential while enjoying a range of benefits including financial wellbeing support, mental health resources, and recognition for their hard work. Located near Covent Garden, this classic Edwardian hotel combines modern comforts with historic charm, making it a rewarding place to build a meaningful career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager
✨Tip Number 1
Get to know the hotel! Research The Kingsley by Thistle and its unique charm. Understanding the property will help you connect with the team and guests, showing that you're genuinely interested in being part of their world.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the culture and what it’s really like to work there, plus it shows your enthusiasm for the role.
✨Tip Number 3
Prepare for the interview by practising common questions related to guest relations and team leadership. Think of examples from your past experiences that highlight your skills in these areas, as they’re key for the Assistant Front Office Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Assistant Front Office Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to customise your application for the Assistant Front Office Manager role. Highlight your relevant experience and skills that align with what we’re looking for, like leadership and guest relations.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. This helps us understand your qualifications quickly and easily!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Kingsley!
How to prepare for a job interview at Thistle
✨Know the Hotel Inside Out
Before your interview, take some time to research The Kingsley by Thistle. Familiarise yourself with its history, values, and the services it offers. This will not only show your genuine interest but also help you tailor your answers to align with their standards of hospitality.
✨Showcase Your Leadership Skills
As an Assistant Front Office Manager, demonstrating your leadership abilities is crucial. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you inspire and support others, as this aligns perfectly with what they’re looking for.
✨Prepare for Guest Interaction Scenarios
Expect questions about handling guest inquiries and resolving issues. Think of specific situations where you’ve gone above and beyond for guests. Practising these scenarios will help you articulate your problem-solving skills and your commitment to exceptional service.
✨Emphasise Collaboration and Communication
The role involves working closely with various departments, so be ready to discuss how you’ve effectively collaborated in the past. Share examples that demonstrate your strong communication skills and how you engage with both guests and team members to create a seamless experience.
