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- Tasks: Lead the Front Office team to ensure guests have an exceptional experience.
- Company: Thistle Kensington Gardens is a recently refurbished hotel near Hyde Park, offering 175 stylish bedrooms.
- Benefits: Enjoy discounted hotel stays, interest-free loans, and access to wellness programs.
- Why this job: Join a passionate team focused on delivering world-class guest experiences and personal development.
- Qualifications: Previous experience in hospitality, excellent communication skills, and a positive, self-motivated attitude.
- Other info: Opportunities for apprenticeships and accredited qualifications up to Level 7.
The predicted salary is between 28800 - 43200 £ per year.
Thistle Kensington Gardens is located near Queensway, within walking distance of Hyde Park and the West End of London. The hotel has recently been refurbished and has 175 bedrooms, including Executive rooms with fabulous views over the park, and three meeting rooms.
The Role: Are you a manager who puts your team and our guests at the heart of your business? Who really listens to and focuses on their needs? Can you support the Front Office team and ensure every guest has an exceptional experience? If you answered yes, then we want to hear from you. As Assistant Front Office Manager, you will be able to demonstrate excellent leadership skills and a track record of delivering results through your people. You will support the Front Office Manager and help manage Reception, Guest Relations and Nights, and work closely with all other departments to ensure guests have a seamless experience. You will be passionate about delivering a world-class guest experience and will be happy to take the lead in training and developing your team. You will also be driving sales, working to budgets and dealing with challenging guest issues, while coaching and mentoring your team.
What we look for:
- Previous experience in a similar environment
- Excellent interpersonal skills and ability to communicate effectively with customers, clients and staff at all levels
- Experience of delivering training using company guidelines
- Good time management and organisational skills
- Ability to work well under pressure
- Ability to achieve and set standards and operate to performance
- Positive approach to learning in role and identifying own training needs as appropriate
- Self-motivated, able to make decisions and react to sudden changes in operation
- Ability to work effectively as part of a team
What's in it for you?
- Great development opportunities
- Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
- Interest-free season ticket loans (conditions apply)
- Access to a 24/7 Employee Assistance Program
- Pension and Healthcare Schemes
- Wagestream - get access to earned salary before payday
- Paid volunteering days
- Generous recommend a friend scheme
- Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
- Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
- Great Recognition program...and many more!
Assistant Front Office Manager employer: Thistle
Contact Detail:
Thistle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Office Manager
✨Tip Number 1
Familiarise yourself with the hotel and its services. Understanding the unique offerings of Thistle Kensington Gardens, such as its location near Hyde Park and the recent refurbishments, will help you speak confidently about how you can enhance the guest experience.
✨Tip Number 2
Showcase your leadership skills during the interview. Prepare examples of how you've successfully managed teams in high-pressure environments, focusing on your ability to motivate and develop staff while maintaining excellent service standards.
✨Tip Number 3
Demonstrate your problem-solving abilities. Be ready to discuss specific instances where you've dealt with challenging guest issues, highlighting your approach to resolving conflicts and ensuring guest satisfaction.
✨Tip Number 4
Network with current or former employees if possible. Gaining insights into the company culture and expectations can give you an edge in understanding what they value in a candidate for the Assistant Front Office Manager role.
We think you need these skills to ace Assistant Front Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front office management and customer service. Emphasise your leadership skills and any specific achievements that demonstrate your ability to enhance guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to delivering exceptional guest experiences. Mention how your previous roles have prepared you for the Assistant Front Office Manager position.
Highlight Interpersonal Skills: In your application, focus on your interpersonal skills and ability to communicate effectively with both guests and team members. Provide examples of how you've successfully managed challenging situations in the past.
Showcase Training Experience: If you have experience in training and developing staff, make sure to include this in your application. Discuss your approach to coaching and mentoring, and how it has positively impacted team performance.
How to prepare for a job interview at Thistle
✨Showcase Your Leadership Skills
As an Assistant Front Office Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on how you supported your colleagues and enhanced guest experiences.
✨Emphasise Interpersonal Skills
Effective communication is key in this role. Be ready to discuss how you've effectively interacted with guests and staff at all levels. Share specific instances where your interpersonal skills made a difference in resolving issues or improving service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle challenging situations. Think of scenarios where you've dealt with difficult guests or managed high-pressure situations, and explain how you approached these challenges while maintaining a positive outcome.
✨Demonstrate Passion for Guest Experience
The hotel values a world-class guest experience. Be prepared to talk about what exceptional service means to you and how you've contributed to creating memorable experiences for guests in your previous roles.
